Operations Coordinator - Washington D.C.

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Washington, DC, United States

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30+ days ago

Lime is transforming cities through green, affordable, and accessible transportation for everyone. We’re more than electric scooters and bikes. Headquartered in San Francisco, USA, we operate in more than 120 cities in 31 countries, with plans to expand responsibly. To do that, we need great people.We are looking for an Operations Coordinator to join our team, being the hyperlocal presence within your community. As a local leader responsible for fleet health, you will lead a team of specialists to drive performance in your region. You will be an integral part of building new processes and mechanisms as well as driving process execution and efficiency through data-based decisions. Additional duties include coaching and mentoring the team and building a strong team culture.You will be at the forefront of our strategy to transform urban commuting and help people get where they need to go! Along the way you'll see some of the biggest smiles as people try our scooters for the first time

What You'll Do

    • Hire and supervise an operations team to help manage your local market(s)
    • Train, measure, set targets, and manage the overall team performance based on guidance from the Operations Manager
    • Utilize our data (customer input, supply/demand, and on the ground experiences) to identify opportunities and how we can improve our business
    • Supervise the completion of various local tasks as they’re assigned, including resolution of potential urgent crises for daily infrastructure operations
    • Assist with local operations (deployments and retrievals) when necessary
    • Regularly communicate business updates with the Operations Manager
    • Use your discretion and independent judgment to help drive the business

About You

    • At least 1 - 2 years working in a fast-paced operations environment
    • Leadership - A natural leader who always strives for excellence, calling out the little details when things aren’t executed correctly with an ability to motivate your team
    • Pure hustle - Being at a startup company means not everything will go according to plan. You should be a strong multi-tasker and be a high-energy person, who is not afraid to roll up your sleeves and pull the long hours when needed
    • Owner mentality - You own the local market experience, being customer obsessed in serving your community and ensuring our local operations are continuously changing to best meet the hyperlocal needs
    • Valid driver license and acceptable Driving Record
    • Ability to frequently bend, stoop, and lift up to 40 lbs

What We Offer

    • Opportunity to revolutionize transportation in your city with the leader in urban mobility solutions
    • Scale with a rapidly growing organization, with the opportunity for growth and expanding responsibilities
    • Play a role in the transformation of urban mobility and sustainability
    • Work with a team of fun and motivated individuals
    • Competitive salary and benefits

Lime is an Equal Opportunity Employer, but that’s only the start. We want people with diverse backgrounds, abilities, identities, and mindsets to join us—not just to do great work, but to build a better, more representative world.