Program Manager (copy)

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Lime

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Warsaw, Poland

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30+ days ago

About Lime
Lime’s mission is to realize a future for transportation that is shared, electric and carbon-free. As the world’s leading provider of shared electric vehicles, Lime partners with cities to deploy electric bikes, scooters and mopeds to serve any trip under five miles. One of Time Magazine’s 100 Most Influential Companies in 2021, Lime has powered more than 250 million rides in more than 200 cities across five continents, spurring a new generation of clean alternatives to car ownership. Learn more at li.me!

The Supply Operations team ensures and assists all markets in obtaining efficient and effective operations through partnering with Local Operations and Product Team. The team leads the strategy for more efficient operations in all markets and facilitates the implementation of key projects that have a high impact on the PL and daily processes for the Local Operations. Additionally, the team drives improved business outcomes through the setting of operational standards and best practices. You will partner with our Local Operations teams to identify and implement the best product solutions for the specific needs of our markets.

The Hardware & New Mode Rollout team manages Hardware of Fleet, as well as supports New Mode Rollouts to allow for constant fleet improvement and optimal performance. You will be responsible for the scooter's operational performance. Ensuring we are innovating and testing all changes, providing resources to local teams, and collecting feedback on how to iterate.

What You’ll Do

    • Lead and support New Scooter Launches (Vehicle allocation, SOPs, Local Ops Support).
    • Partner with Local Operations teams to drive the most impactful projects and processes to obtain the company’s financial and operational goals.
    • Run Wear & Tear & Reparability Analysis ( Time to repair, parts usage, vehicle longevity, TCO).
    • Provide Hardware Feedback from Local Ops and CX.
    • Utilize product knowledge to serve as the team's subject matter expert for the entire suite of features within our internal tools.
    • Support Hardware Safety investigations and knowledge on Vehicle Details (Event timeline, trip & task history).
    • Support Firmware and Product Development. (business req, support test).
    • Gather insights and advocate for feature enhancements and/or new Operations products that will drive efficiency at the Local Operations level.
    • Develop and maintain up-to-date documentation, guidelines and best practices for how to use various tools and our Operations App features in order to maximize their impact.
    • Maintain regular communications with core groups from all throughout Lime to ensure visibility across the organization.
    • Help defining and tracking KPI’s to ensure the local teams are following the company goals.

Overarching principles

    • Empower ops and support in product developments.
    • Learn from innovation and increase standardization (promote scalable solutions).
    • Collaborate across all teams and understand challenges and needs (be empathetic).
    • Provide visibility, closely track against key business metrics and support local ops to achieve goals.
    • Challenge teams to achieve the best results and embrace radical candor.

About You

    • Bachelor's degree with at least 2 years experience in business consulting, product operations, operations, or a similar role ideally in a startup or similar environment.
    • Owners mindset.
    • Experience working in multicultural organizations.
    • Ability to be autonomous with great time management and prioritization skills.
    • Excellent communication with the ability to engage and align internal stakeholders.
    • Analytical expertise along with experience leveraging data to inform and support critical decisions.
    • A strong desire to learn new technology and develop technical expertise.
    • Strong attention to detail.
    • Based in the EMEA with ability to work from a Lime office when required.
Lime is an Equal Opportunity Employer, but that’s only the start. We want people with different backgrounds, abilities, identities, and mindsets to join us—not just to do great work, but to build a better, more representative world.