Trust and Safety Associate (Remote)

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Lime

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Remote

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29 days ago

Lime is the world's largest shared electric vehicle company. We are on a mission to build a future of transportation that is shared, affordable and carbon-free. Named a Time 100 Most Influential Company in 2021, Lime has powered more than 250 million electric bike and scooter rides in more than 200 cities across five continents, saving an estimated 60+ million car trips. Learn more at li.me!

We are looking for a Trust and Safety Associate with a passion for improving systems, handles tough situations with calm, and thrives in ambiguity to create world-class customer experiences. As a leader responsible for ensuring our riders, employees, and entire urban community stays safe, you will support our incident response team. You will be an integral part of investigating accidents and preparing succinct and detailed reports for each safety incident.

This is a remote position within the United States and we are accepting applications from any location where we operate.

What You'll Do:

    • Monitor the Lime Safety Portal for new incidents that require immediate action and escalation
    • Help support Lime’s customer support team to identify safety-related customer tickets and triage accordingly
    • Share information; Communicate cross-functionally to ensure timely resolutions, quality control, and process feedback. Synthesize feedback and recommendations to central operations, business, product and engineering teams
    • Assist in building the Incident Response process in an efficient and intelligent way

About You:

    • 2-4 years as an operations, trust and safety, customer support or business analyst, or equivalent role
    • Exhibit exceptional communication skills
    • Experience solving complex problems, exercising good judgment in decision-making, and navigating ambiguous environments\
    • Excellent at improving feedback loops to prevent future problems
    • Ability to simplify difficult problems into actionable and solvable tasks\Data-driven by nature, strong attention to detail, and obsessed with process improvement
    • Comfortable learning and adapting to new concepts and using new tools
    • Self-motivated, energetic and driven individual with the drive to learn new skills and grow with the role

What We Offer:

    • Opportunity to revolutionize transportation in cities around the world with the leader in urban mobility solutions
    • Scale with a rapidly growing organization, with significant opportunity for growth
    • Play a role in the transformation of urban mobility and sustainability
    • Work with a team of successful, fun and motivated people
    • Competitive salary and benefits
In accordance with Colorado State Law, if the candidate selected for this job resides in Colorado, the anticipated minimum salary will be $63,000 plus bonus and equity (when eligible), as well as benefits. Exact salary will ultimately depend on the candidate’s qualifications. In addition to base salary, this role will be eligible for a variable bonus based on a combination of management discretion and employee performance.

#LI-Remote

Lime is an Equal Opportunity Employer, but that’s only the start. We strive to build a workforce composed of individuals with different backgrounds, abilities, identities, and mindsets—not just to do great work, but to become a better company and grow as individuals.