Sr. Claims Manager

Organization icon


Location icon


Clock icon

23 days ago

Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Named a Time 100 Most Influential Company in 2021, Lime has powered 350+ million electric bike and scooter rides in 200+ cities on 5 continents, saving an estimated 75+ million car trips. Learn more about how we help the world #RideGreen at!

We are looking for an experienced Sr. Claims Manager (SCM) who has expertise in analyzing BI/PD claims, running a team of claims specialists globally, and utilizing data driven analytics to drive optimization & scalability. As the SCM you will thrive in a fast paced environment, have experience with running a global team, & can build innovative solutions to scale & optimize the overall claims process.

This is an exciting opportunity to join a high energy work environment and make a real impact on the business.

What You'll Do:

    • Manage a team of Claims Specialists including implementation of KPIs & individual development
    • Determine authorization on settlement requests, set reserves, & approve reserve changes
    • Oversee North America (majority of claims), EMEA claims with focus on effective & timely resolution
    • Collaborate with insurers & TPAs on claim resolution strategies
    • Develop, analyze, and distribute monthly and quarterly reports related to reserves, payments, claims activity and productivity
    • Present trends & global claims risk profile to the executive leadership team
    • Cross-functional collaboration with Trust & Safety, Insurance, Customer Experience, Legal, TPAs,, and outside counsel as required
    • Understand Lime’s risk profile and actively work towards risk mitigation
    • Audit TPAs’ claim files and service invoices to ensure compliance with Service Level Agreements and accomplishment of key performance metrics
    • Continuous implementation of process improvements to ensure reserve accuracy and process scalability

About You:

    • 7+ years of property & casualty insurance experience
    • 3+ years in a management role
    • Deep knowledge of property damage, physical injuries, medical terminology, medical treatment protocols, and wage loss claims process
    • Proven experience working with third party administrators, internal and external legal teams in a high volume claims environment
    • Deep technical claim knowledge, including experience with RMS
    • Highly organized, analytical and thrives in a fast-paced environment
    • Proficient in Microsoft office suite (excel, word)
    • Capable of working across several time zones
The anticipated salary range for this position is $104,000.00 - $173,000.00. Equity and benefits may be provided as part of the compensation package, depending on the position offered. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's skills, experience and other qualifications as well as the candidate's location of residence. In addition to base salary, some roles may be eligible for a variable bonus based on a combination of company performance, employee performance, and management discretion.


If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.

Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences.