Operations Associate, Gold Coast (Australia)

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Lime

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Gold Coast, Australia

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30+ days ago

Lime's mission is to realize a future for transportation that is shared, affordable and carbon-free. As the world's leading provider of shared electric vehicles, Lime partners with cities to deploy electric bikes, scooters and mopeds to serve any trip under five miles. One of Time Magazine's 100 Most Influential Companies in 2021, Lime has powered more than 250 million rides in more than 200 cities across five continents, spurring a new generation of clean alternatives to car ownership. Learn more at li.me

We are looking for an Operations Associate to join our team, leading our local operations team on the ground in the Gold Coast. As a local leader responsible for fleet health, you will lead a team of warehouse staff to drive operational performance in your region. You will be an integral part of building new local processes and mechanisms, as well as driving process execution and efficiency through data-based decisions.

You will be at the core of our strategy to transform urban commuting and help people get where they need to go!

What You'll Do:

  • Build a high-performing team - Shape hiring needs, execute on those needs, and train new team members
  • Execute on the local strategy - Taking Lime’s vision and interpreting this to the local market with the Operations Manager, ensuring we're constantly evolving, innovating, and prioritizing the right projects to meet business needs
  • Optimise local performance - Train, measure, set targets, and manage the overall team performance based on guidance from the Operations Manager
  • Make data driven decisions - Utilize our data (customer input, supply/demand, and on the ground experiences) to identify opportunities and how we can improve our business
  • Supervise the completion of various local tasks as they’re assigned, including resolution of potential urgent crises for daily infrastructure operations
  • Assist with local operations (deployments and retrievals) when necessary
  • Regularly communicate business updates with the Operations Manager
  • Use your discretion and independent judgment to help drive the business

About You:

  • At least 1 - 2 years working in a fast-paced operations environment
  • Know the Gold Coast like the back of your hand - You understand the local market, its needs and where people travel to most
  • Capable of motivating and coaching your team to perform at their highest, and navigating challenging external stakeholders
  • Pure hustle - Being at a startup company means not everything will go according to plan. You should be a strong multi-tasker and be a high-energy person, able to make decisions in an unstructured environment.
  • Owner mentality - You own the local market experience, being customer obsessed in serving your community and ensuring our local operations are continuously changing to best meet the hyperlocal needs
  • Valid driver license and acceptable Driving Record
  • Natural and autonomous leadership skills, people management experience is a plus

  • However, we also strongly encourage you to apply even if you are not sure you fit all of the criteria we’ve mentioned. All our roles involve a range of skill sets and we recognise that everyone has different strengths and experiences that can add incredible value to our team. We celebrate and value diversity and we are committed to being inclusive in the way we hire and in the way our team works together.

What We Offer:

  • Opportunity to revolutionize transportation in your hometown with the leader in urban mobility solutions
  • Scale with a rapidly growing organization, with tons of opportunity for growth
  • Play a role in the transformation of urban mobility and sustainability
  • Work with a team of fun and motivated individuals across the United States
  • Competitive salary and benefits
  • Ability to travel and learn from other markets
Lime is an Equal Opportunity Employer, but that’s only the start. We want people with different backgrounds, abilities, identities, and mindsets to join us—not just to do great work, but to build a better, more representative world.