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Operations Manager, Athens

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Lime

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Athens, GA, United States

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30+ days ago

About Lime
Lime's mission is to realize a future for transportation that is shared, electric and carbon-free. As the world's leading provider of shared electric vehicles, Lime partners with cities to deploy electric bikes, scooters and mopeds to serve any trip under five miles. One of Time Magazine's 100 Most Influential Companies in 2021, Lime has powered more than 200 million rides in more than 150 cities across five continents, spurring a new generation of clean alternatives to car ownership. Learn more at li.me

We are looking for an Operations Manager with a passion for innovation, knack for problem solving, and ability to thrive in ambiguity to create world-class customer experiences. As a leader responsible for fleet health and demand generation, you will lead, manage, and coach a team to drive performance in your market. You will be an integral part of building new processes and mechanisms as well as driving experimentation, precision in execution and efficiency through data-based decisions and analytical problem-solving.

What You'll Do:

    • Own e-scooter fleet health and demand generation. Build and maintain efficient field operations in your market
    • Build an amazing team. Define hiring needs of hourly contingent workers, hire, and train new team members
    • Manage performance. Track and report critical supply and demand metrics. Use data to optimise processes, creatively solve problems, and track results
    • Drive results. Work with the General Manager to regularly forecast and set goals for your market. Create an environment of experimentation, analytical thinking and precision in execution to hit those goals
    • Share information. Communicate across the organisation to ensure timely resolutions, quality control, and process feedback. Synthesise feedback and recommendations to central operations, business, product and engineering teams
    • Problem solve. Lead urgent projects, prioritise tasks, and overcome obstacles that come your way
    • Represent the Company. As an operator in the field, you may be asked to meet with local officials, business owners and customers as a representative of Lime
    • Be a culture carrier
    • Create a fun, inclusive, and safe workplace

About You:

    • Fully fluent in English & Greek
    • 4-6 years in operations within a startup or management consulting experience
    • Heavy experience with data analytics and strong understanding of real-time marketplaces (supply and demand economics)
    • Experience solving complex problems, exercising good judgement in decision-making, and navigating ambiguous environments
    • Excellent communicator capable of motivating a team, working across Lime and within a large organisation while liaising with external partners as needed
    • Ability to simplify difficult problems into actionable and solvable tasks
    • Data-driven by nature, strong attention to detail, and obsessed with process improvement
    • Comfortable learning and adapting to new concepts and using new tools
    • Self-motivated, energetic and driven individual with the ability to learn new skills and grow with the role

What We Offer:

    • Opportunity to revolutionise transportation in your hometown with the leader in urban mobility solutions
    • Scale with a rapidly growing organisation, with tons of opportunity for growth
    • Play a role in the transformation of urban mobility and sustainability
    • Work with a team of fun and motivated individuals
    • Competitive salary and benefits
Lime is an Equal Opportunity Employer, but that’s only the start. We want people with different backgrounds, abilities, identities, and mindsets to join us—not just to do great work, but to build a better, more representative world.