Sales Development Advisor
About Us
Kingspan Light, Air + Water is a division of Kingspan Group operating in 24 home countries across the globe. We design manufacture and service natural daylighting, smoke ventilation, water, and safe storage solutions. Our solutions are designed to ensure the buildings of the future deliver more. We do this in a way that combats climate change while optimizing the benefits of daylighting, fresh clean air and sustainable water.
Role Overview
This role will involve supporting our sales teams with the processing of commissioning requests, also will involve making outbound calls to warm leads, with the aim of converting quotes which we have provided to new and existing customers
Why Kingspan?
Kingspan Light, Air + Water is a division of Kingspan Group operating in 24 home countries across the globe. We design manufacture and service natural daylighting, smoke ventilation, water, and safe storage solutions. Our solutions are designed to ensure the buildings of the future deliver more. We do this in a way that combats climate change while optimizing the benefits of daylighting, fresh clean air and sustainable water.
Role Overview
This role will involve supporting our sales teams with the processing of commissioning requests, also will involve making outbound calls to warm leads, with the aim of converting quotes which we have provided to new and existing customers
Why Kingspan?
- Career Growth: Access to career development programs and internal job opportunities in 80 countries.
- Hybrid: 3 days a week in the office and 2 at home after training period
- Hours: Mon-Thu 8:15am-5:00pm, Fri 8:30am-4:00pm
- Mentorship: Receive support and guidance from our teams to help you progress in your career.
- Team Culture: Be part of a collaborative, supportive, and inclusive team environment.
- Health & Wellness Benefits: Discounted gym memberships, eye tests and access to virtual health services.
- Financial Security: Attractive pension plans and life assurance up to four times your salary.
- Employee Perks: Employee discounts, Cycle to Work Scheme, referral bonus £1000, and more.
- Handle inbound queries from existing customers via telephone and email, providing prompt and effective solutions
- Support processing of commissioning orders, provide contract quotes and follow ups to increase sales
- Maintain high accuracy in order processing
- Achieve Key Performance Indicators (KPIs) set by the Service Manager.
- Identify and develop new business opportunities, maintaining a healthy sales pipeline for future growth.
- Track and record sales activities to monitor performance.
- Provide exceptional, professional service to both internal and external customers.
- Build and nurture strong relationships with key stakeholders, including field engineers.
- Ensure compliance with company procedures and legal requirements.
- 5 GCSEs (or equivalent), including English and Maths.
- Ideally 1-2 years' experience in sales and customer service - training provided
- Call Centre experience desirable
- Proven ability to meet and exceed KPIs.
- Strong communication skills (both verbal and written).
- Excellent listening skills with the ability to manage information accurately and efficiently.
- Exceptional organizational and planning abilities.
- Ability to work independently and as part of a team.
- Ability to work under pressure and manage multiple demands.
- Proficient in IT and computer systems.