IT Service Desk Administrator

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Avionyx Overview: Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA. As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft, complying with the most rigorous software engineering standards in the world. Job Overview:
An IT Service Desk Administrator would operate primarily within the ticket system providing Tier 1/2 support for end user ticket request, remote software installs, hardware warranty requests, and basic diagnostics to escalate to tier 2/3 administrators. Operating in conjunction with the IT Site Administrators team as on-site resources to troubleshoot, implement, and deploy organization needed systems.

  • Zoom & Microsoft Teams room AV administration, deployment, and vendor management
OS Management
  • Install and upgrade computer components and software as needed by team
  • Lead desktop, laptop, and test system support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
  • Responsible for operation and management of multi-OS device management systems to deploy security updates, OS updates, and software.
Service Desk Ticketing
  • Manage service queues and route tickets to IT Site Administrators as appropriate for higher tier support
  • Manage and order inventory as needed
  • Remote software installation
  • Responding or active presence in Slack channels
  • Generating Dell warranty support requests
  • Contractor form request fulfillment
  • Diagnosing issues with computer software, peripherals
  • Associate's or bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
  • 1- 3 years of IT service administration experience
  • Basic knowledge of server systems, software & hardware deployment tools, and networking protocols
  • Basic knowledge of scripting languages and automation tools
  • A proven track record of developing and implementing IT strategy and plans
  • Strong knowledge of implementing and effectively developing service desk and IT operations best practices, including knowledge of security, storage, data protection, and disaster recovery protocols
  • Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences
  • Must be fluent in verbal and written English
  • IT Certs: CompTIA A+, Linux+, MS MCSA, MTA, Apple ACSP
  • Experience with Jira Service Desk & Integrations
  • Experience with R&D Test system environments
  • Experience with Intune / JAMF / Landscape MDM

Your Reward for Greatness

  • Stay fresh with our Flexible Schedule
  • Get a mid-year bonus!
  • Stay at home with our Telecommuting Options
  • Lunch is on us when you are at the office
  • Step up your English with paid classes!
  • Get Training/Tuition subsidies for online learning
  • Stay connected with our Internet Subsidy
  • The Gym Subsidy should keep you fit and relaxed!
  • Get there on time and effortlessly with the Transportation Subsidy
  • Go places with our Travel Opportunities across the US!!
  • Stay healthy with our Medical Health Plan
  • Spend more time with your loved ones with our Additional Personal Time Off (increased by seniority)
  • Join our aviation club, fly our airplane and eVTOL simulators, go flying with our pilots!