Senior Product Manager
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The Product Manager will own the end-to-end customer experience from EV-curious to confident EV owner . This role is responsible for developing product requirements, designing user experiences, orchestrating pilots and demonstrations, and managing the full product delivery for customer-facing offerings. The Product Manager will collaborate closely with technology, operations, and external partners to deliver seamless, innovative solutions that accelerate electrification.
Job Responsibilities
The Product Manager will own the end-to-end customer experience from EV-curious to confident EV owner . This role is responsible for developing product requirements, designing user experiences, orchestrating pilots and demonstrations, and managing the full product delivery for customer-facing offerings. The Product Manager will collaborate closely with technology, operations, and external partners to deliver seamless, innovative solutions that accelerate electrification.
Job Responsibilities
- Develop product requirements and user experience for the full customer-facing product, ensuring a customer-first approach; includes ensuring comprehensive webpage functionality, data architecture, and core design principles
- Drive alignment and build partnerships across internal teams for broader client unified customer electrification vision and roadmap
- Translate and connect strategic objectives into tangible product deliverables and positioning
- Stand up and run all customer-facing pilots and demonstrations, including defining go-to-market strategy and tactics for each stage of testing and scaling
- Interface with Technology Lead on prototyping and development and production engineering
- Determine build vs. partner strategy for components
- Build partnerships with automotive OEMs and others as needed
- Map customer data journey, defining data collection, flow, and enablement working within the parameters of the organization s customer and data privacy policy
- Orchestrate multiple customer touchpoints (AI chat, home assessment, contractor dispatch, etc.) and digital-to-physical handoff, ensuring seamless experience and information continuity
- Lead monthly operating reviews with key internal stakeholders
- Conduct additional customer research as needed
- Bachelor s degree in Business, Marketing, Design, Engineering, or related field
- 15+ years of experience in product management, preferably in B2C environments
- Successful launch, commercialization, and scale of service-oriented consumer product(s)
- Expertise in service design and user experience
- Highly adept at understanding customer behavior and motivations and applying these insights to product design
- Excellent project management and cross-functional collaboration skills
- Comfort with uncertainty and rapid iteration
- Creative, results-oriented self-starter who can quickly adapt to a changing environment
- Strong collaborator who enjoys working cross-functionally with product teams
- Experience working with both digital and analog workflows
- Automotive industry experience
- Master s degree in business administration
- Experience in regulated environments
- Experience with customer data architecture and digital platforms
- Experience leading pilots and managing customer-facing operations
- Experience building external partnerships
- Familiarity with B2C product and marketing dynamics
- Passion for climate tech, clean energy, or EV adoption
- Understanding of EV adoption, home electrification, or energy programs
- Passion for climate tech, clean energy, or electrification