IT & Operations Support Assistant

About This Role

Sunhive—a clean technology and solar Engineering, Procurement, and Construction (EPC) solutions provider—is recruiting an IT & Operations Support Assistant for its regional operations in Kano State. Reporting to the Regional Operations Lead, this frontline technical support role handles platform administration, customer complaint tracking, basic IoT/Shelly relay device configurations, and fault monitoring across Cajin Solar energy installations in Northern Nigeria.

Key Responsibilities

• Platform & Operations Support: Manage daily station attendance records, handle platform user queries, and serve as first-line helpdesk contact for station operators and members.
• Solar Station Fault Monitoring: Oversee Cajin Solar deployment activities, monitor real-time system performance logs, track operational faults, and configure Shelly smart control devices during station setups.
• Troubleshooting & Helpdesk Logging: Log, track, and resolve technical or operational complaints; escalate unresolved inverter/hardware system failures to technical engineering units.
• Duty Coverage: Provide operational relief cover during scheduled off days to maintain uninterrupted service delivery across Kano solar hubs.
  
  

Requirements & Qualifications

• Linguistic Skills: Native or bilingual fluency in Hausa and English is strictly mandatory for local operator/customer interactions.
• Technical Aptitude: Hands-on ability to troubleshoot smart devices, manipulate spreadsheets, and learn IoT hardware setups (Shelly automation switches).
• Core Competencies: Clear technical communication, customer service orientation, problem escalation protocols, and attention to detail.