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Project Manager

Insight Global is seeking a Project Manager to support a Digital Transformation team within Customer Operations. This individual will partner closely with the Program Manager to drive coordination, governance, and delivery tracking across multiple active workstreams, including AI-focused initiatives, model training efforts, and QA-related projects. The Project Manager will coordinate projects from kickoff through delivery, maintain issue logs, track risks, dependencies, milestones, and action items, and proactively escalate blockers to keep work on schedule. They will lead meeting coordination activities, including scheduling, agenda preparation, capturing decisions, documenting discussions, and maintaining governance routines, dashboards, trackers, and status reports. This role will also be responsible for preparing leadership-facing presentations and updates, with a heavy focus on PowerPoint and Excel, while working closely with cross-functional stakeholders across business, technology, and operations teams. The ideal candidate is highly organized, detail-oriented, and proactive, capable of connecting the dots across multiple initiatives, driving accountability, and ensuring clear communication, documentation, and visibility throughout the project lifecycle using both Agile and Waterfall methodologies.

Insight Global