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Program Manager, Customer Success:

Customer Success is an integral part of the Penske Digital Experience. The Program Manager for Customer Success will develop and support the execution of several programs by working closely with Leadership and various cross-functional teams to drive the implementation of a variety of strategic initiatives.

The Program Manager will be responsible for overseeing the development and execution of multiple strategic programs and key initiatives. This role involves collaborating with cross-functional teams, analyzing data, and implementing best practices to enhance the impact and effectiveness of the Customer Success Team.

The ideal candidate will be a strategic thinker with strong project management skills and a passion for continuous improvement The individual will need to be a self-starter who can support Customer Success leadership with developing strategic Customer Success Programs. The Program Manager will oversee and coordinate multiple projects within the program to ensure standards, deadlines, and goals are met.

This assignment is full-time in Reading, PA.

Major Responsibilities

  • Designing, implementing and managing Customer Success Programs
  • Discovery and understanding of business processes
  • Analyzing data and feedback to identify trends and areas for improvement
  • Delivering outcomes that drive customer satisfaction growth and retention
  • Building strong relationships with key stakeholders
  • Providing comprehensive presentations and recommendations
  • Building cross-functional partnerships
  • Administrative Tasks
  • Other projects assigned by the supervisor
  • Regular, predictable, full attendance is an essential function of the job

Qualifications & Skills

  • Strong project management skills
  • Critical thinking and problem-solving skills
  • Self-motivated and independent researcher
  • Effective leadership and team management
  • Excellent communication and presentation skills
  • Insight driven
  • Highly adaptable
  • Strong organizational & time management skills

Relevant Experience

  • 5+ years Program Management, Project Management, Business Administration or related fields
  • Customer Success experience a plus

Education

Bachelor’s Degree preferred but will consider experience in lieu of degree

Compensation:

$90-105K

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.