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Required Skills & Experience

  • Bachelor’s degree in Industrial Engineering, Systems Engineering, Operations Research, or related field.
  • Five or more years of experience applying industrial engineering or operational excellence principles.
  • Demonstrated experience leading cross-functional programs.
  • Strong analytical and communication skills.

Nice to Have Skills & Experience

  • Master’s degree in Industrial Engineering
  • Lean Six Sigma Green Belt or Black Belt.
  • Experience in campus-based or multi-facility environments.
  • Familiarity with sustainability reporting frameworks such as STARS or carbon accounting.

Job Description

Summary

Reporting to the Director of Engineering, the Program Manager leads enterprise-wide operational excellence initiatives across Facilities and Operations, applying industrial engineering principles to improve efficiency, reliability, sustainability, and service delivery. This role partners with Facilities leadership to translate data, workflows, and performance metrics into scalable improvements across maintenance, custodial, utilities, energy, and campus support services.

The position supports complex, campus-style environments with diverse stakeholders, continuous operations, and long-term asset stewardship, while remaining applicable across large organizations with distributed facilities portfolios.

Operational Excellence & Process Engineering

  • Apply industrial engineering methodologies such as Lean Six Sigma, work measurement, and capacity modeling to Facilities operations.
  • Analyze end-to-end workflows to identify inefficiencies, bottlenecks, and cost drivers.
  • Develop standard work, optimized staffing models, and workload balancing strategies.
  • Conduct productivity benchmarking aligned with industry best practices.

Program & Portfolio Management

  • Lead cross-functional programs spanning Facilities Operations, Capital Planning, Finance, Procurement, IT, and Environmental Health & Safety.
  • Establish governance structures, success metrics, and reporting for multi-year initiatives.
  • Track benefits realization including cost avoidance, efficiency gains, and service improvements.

Sustainability, Carbon & Resource Optimization

  • Support Facilities-led sustainability programs focused on energy efficiency, water conservation, waste reduction, and carbon emissions reduction.
  • Apply lifecycle cost analysis to evaluate sustainability and carbon reduction strategies.
  • Integrate carbon reduction goals into operations and capital planning.
  • Support data collection, analysis, and reporting aligned with institutional sustainability frameworks such as STARS.
  • Track and report metrics related to energy use intensity, greenhouse gas emissions, and resource consumption.
  • Consolidate data and be the central point of contact to respective Governmental agencies

Data, Metrics & Business Intelligence

  • Develop KPIs, dashboards, and scorecards integrating operational, sustainability, and carbon metrics.
  • Translate complex data into executive-level insights supporting decision-making.