Operations Coordinator
Title: Operations Coordinator
Location: Columbia MD- Hybrid schedule
The Operations Coordinator Program Operations supports the implementation of ICFs utility-sponsored energy efficiency programs with a focus on commercial building systems and energy-efficient technologies. This entry-level role plays a crucial part in ensuring the efficient and effective management of energy and environmental programs by reviewing documentation for compliance responding to customer and contractor inquiries identifying opportunities for process improvements sharing best practices and collaborating with cross-functional teams.
This position offers opportunities to build technical and consulting skills gain exposure to major initiatives and contribute to impactful energy solutions. By leveraging ICFs deep understanding of client needs and emerging technologies the Coordinator helps deliver high-quality services that support energy efficiency goals.
Key Responsibilities
Work as part of the energy efficiency team ensuring that the evaluation implementation and verification of utility-sponsored energy efficiency projects are successfully executed.
Provide technical assistance training and guidance on energy efficient technologies and practices to participa nts in utility-sponsored programs.
Develop and share best practices across the team and organization.
Collaborate with IT Reporting Marketing and Customer Care teams.
Conduct analyses to identify trends issues and opportunities for improvement.
Assistwith processing incoming project applications.
Review project application forms and submittals to ensure compliance with program policies and procedures.
Assign project applications for further processing and review per program policies and procedures.
Assistwith customer and contractor inquiries.
Coordinate quality control follow-up on project inspections and customer surveys as appropriate .
Skills
Application review and compliance tracking
Team collaboration and stakeholder communication
Process documentation and improvement
Strong time management and organizational skills
Advanced proficiency in Microsoft Excel
Analytical thinking and problem-solving
Effective written and verbal communication
Data analysis and reporting
Required Qualifications
Bachelors degree orAssociates degree with minimumof 2 years of work experience.
Demonstrated experience using Microsoft Office Suite particularly Excel Outlook and PowerPoint.
Preferred Qualifications
Degree in Energy Environmental Studies Business Admin or related fields preferred.
Knowledge of the utility market (specifically energy efficiency demand response and distributed energy resource programs and markets).
Experience interacting with business owners representatives and other key stakeholders.
Experience with advanced Microsoft data software such as SharePoint Lists and Power Automate
Strong time management communication and organization skills.
Outstanding analytical writing and communication skills.
Compensation : A lthough the posted range below is broader this position is anticipated to offer a base salary in the $55000 to $57000 range. Actual compensation may vary based on the candidates location experience and other relevant factors.
Bot and Third-Party Applications
Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration . Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact for assistance.
Working at ICF
ICF is a global advisory and technology services provider but were not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges navigate change and shape the future.We can only solve the worlds toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer . Together our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available including but not limited to for disabled veterans individuals with disabilities and individuals with sincerely held religious beliefs in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist . All information you provide will be kept confidential and will be used only to the extent to provide needed reasonable accommodations.
Read more about workplacediscriminationrigh t s or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted . This policy is in place to maintain the integrity and authenticity of the interview process.
However we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed candidates are instructed to contact us in advance at . We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is :
$55665.00 - $94631.00 Columbia MD (MD12)Required Experience:
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