About The Company
Bath & West Community Energy is a dedicated not-for-profit community enterprise committed to addressing climate change through the promotion of clean energy generation and energy efficiency initiatives. Our mission is to empower local communities by generating sustainable energy solutions, reducing carbon emissions, and supporting community-led projects that tackle fuel poverty. We reinvest surplus income through the BWCE Fund to fund projects that make a tangible difference in our community, fostering a greener and more resilient environment for future generations.
As a community-focused organization, we believe in transparency, collaboration, and making a positive impact. Our team is passionate about creating innovative solutions that benefit both the environment and our local community, ensuring that our efforts contribute to a sustainable future for all.
About The Role
We are seeking a friendly, organized, and digitally confident Customer Service & IT Coordinator to join our expanding team at Bath & West Community Energy. This role is pivotal in ensuring exceptional customer experience by serving as the first point of contact for inquiries from Home Energy customers, BWCE members, and the general public. The ideal candidate will possess a proactive attitude, excellent communication skills, and a genuine desire to assist others. This position offers an excellent opportunity to contribute to a meaningful cause while developing skills in customer service and digital systems management.
While this role does not involve technical IT responsibilities, it requires a good understanding of digital tools and systems to support internal processes, maintain accurate data records, and assist colleagues in improving workflows. The successful candidate will play a vital role in ensuring smooth operations and fostering positive relationships with our community members.
Qualifications
At Bath & West Community Energy, we value our team members and offer a range of benefits to support their well-being and professional growth. These include a competitive salary of £31,000, flexible hybrid working arrangements with a requirement to work from the office for 50% of contracted hours, and a supportive work environment committed to community impact. We provide opportunities for ongoing training and development to enhance your skills and career progression.
Additionally, being part of a mission-driven organization means contributing to meaningful projects that make a tangible difference in combating climate change and supporting local communities. We promote a collaborative culture that values diversity, inclusion, and equal opportunity for all employees.
Equal Opportunity
Bath & West Community Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, gender, age, disability, sexual orientation, religion, or any other protected characteristic. We encourage applications from all qualified individuals who share our passion for community-led environmental initiatives and sustainable development.
Bath & West Community Energy is a dedicated not-for-profit community enterprise committed to addressing climate change through the promotion of clean energy generation and energy efficiency initiatives. Our mission is to empower local communities by generating sustainable energy solutions, reducing carbon emissions, and supporting community-led projects that tackle fuel poverty. We reinvest surplus income through the BWCE Fund to fund projects that make a tangible difference in our community, fostering a greener and more resilient environment for future generations.
As a community-focused organization, we believe in transparency, collaboration, and making a positive impact. Our team is passionate about creating innovative solutions that benefit both the environment and our local community, ensuring that our efforts contribute to a sustainable future for all.
About The Role
We are seeking a friendly, organized, and digitally confident Customer Service & IT Coordinator to join our expanding team at Bath & West Community Energy. This role is pivotal in ensuring exceptional customer experience by serving as the first point of contact for inquiries from Home Energy customers, BWCE members, and the general public. The ideal candidate will possess a proactive attitude, excellent communication skills, and a genuine desire to assist others. This position offers an excellent opportunity to contribute to a meaningful cause while developing skills in customer service and digital systems management.
While this role does not involve technical IT responsibilities, it requires a good understanding of digital tools and systems to support internal processes, maintain accurate data records, and assist colleagues in improving workflows. The successful candidate will play a vital role in ensuring smooth operations and fostering positive relationships with our community members.
Qualifications
- Previous experience in customer-facing roles, ideally within community organizations, charities, or similar environments.
- Proficiency with digital tools such as Microsoft 365 (including Outlook, Word, Excel), SharePoint, and HR systems like SenseHR.
- Strong communication skills, both written and verbal, with the ability to convey information clearly and empathetically.
- Excellent organizational skills with the ability to manage multiple tasks efficiently.
- Confidence in learning and adapting to new digital systems and workflows.
- A calm and empathetic approach to customer service, demonstrating patience and understanding.
- Alignment with BWCE’s community-driven mission and values.
- Deliver exceptional customer service via phone, email, and online platforms, ensuring inquiries are handled promptly and professionally.
- Support the customer journey for Home Energy services, assisting with enquiries and guiding customers through processes.
- Maintain accurate and up-to-date CRM records, ensuring data integrity and confidentiality.
- Manage booking processes efficiently, supporting scheduling and follow-up tasks.
- Provide light-touch support with digital tools such as MS365, SharePoint, and SenseHR, assisting colleagues in their daily tasks.
- Contribute to the continuous improvement of digital workflows by identifying areas for automation or process enhancement to reduce manual tasks.
- Collaborate with team members to ensure internal systems are optimized for efficiency and effectiveness.
- Participate in team meetings and training sessions to stay updated on organizational initiatives and system updates.
At Bath & West Community Energy, we value our team members and offer a range of benefits to support their well-being and professional growth. These include a competitive salary of £31,000, flexible hybrid working arrangements with a requirement to work from the office for 50% of contracted hours, and a supportive work environment committed to community impact. We provide opportunities for ongoing training and development to enhance your skills and career progression.
Additionally, being part of a mission-driven organization means contributing to meaningful projects that make a tangible difference in combating climate change and supporting local communities. We promote a collaborative culture that values diversity, inclusion, and equal opportunity for all employees.
Equal Opportunity
Bath & West Community Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, gender, age, disability, sexual orientation, religion, or any other protected characteristic. We encourage applications from all qualified individuals who share our passion for community-led environmental initiatives and sustainable development.