Supporter Relations Officer (4 months)

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Greenpeace

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Washington, DC, United States

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17 days ago

The Supporter Care Officer fields calls, emails, letters, and any other inquiries from donors and the public. The officer is also responsible for serving as a liaison with the campaign, communications and development departments to ensure appropriate messaging, and that quality data is collected and input into the membership database. In addition, the officer will monitor public interest and response to Greenpeace and its campaigns and report back to the wider staff as appropriate.

General Supporter Relations responsibilities:

  • Respond to donors' calls, correspondence, and other inquiries regarding their membership, gift activity, status, and concerns.
  • Use the database to research, assess and solve donor problems and concerns.
  • Update donor records to reflect requested changes.
  • Solicit further support for the organization (renewals, upgrades, etc.)
  • Respond to questions and concerns regarding Greenpeace campaign activities and the organization.
  • Sort, organize and respond appropriately to incoming correspondence (mail & e-mail) for Supporter Relations team.
  • Create and utilize opportunities to recruit new members via phone, e-mail and regular mail.
  • Track inquiries by subject matter, number and frequency.
  • Ensure quality and accuracy of all data entered in the membership database.
  • Liaise with other departments regarding content of calls and administrative systems as appropriate.
  • Make outbound calls to supporters and donors as necessary to provide good stewardship.

General Administrative responsibilities:

  • Responsible for all incoming mail to DC office
  • Take action on all cancel correspondence.
  • Take action on all account changes (amount change, refund, etc.)
  • Mark change of address, undeliverable, etc.
  • Responsible for all return mail and rejected checks.
  • Assist in maintaining cooperation with Campaigns, and when needed assist in briefing the wider Devo department on trends and results in Devo meetings.
  • Perform other job related duties as requested or assigned by the Supporter Relations Manager or Telefundraising Manager.

Minimum Requirements:

  • Bachelor's degree in related field or equivalent experience preferred.
  • A minimum of 2 years customer service experience (preferably with the not-for-profit sector).
  • Experience with supporter care as a component with a complex fundraising program as well as experience with a large call, mail and e-mail volume.
  • A strong working knowledge of current customer service industry practices.
  • Ability to occasionally work remotely with little supervision.
  • Demonstrated enthusiasm for environmental issues is a plus.

Additional Qualifications and Skills:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills.
  • Ability to manage complex projects from creation to completion.
  • Ability to manage multiple tasks simultaneously, meet deadlines and thrive in an atmosphere of high expectations.
  • Analytical problem solver with a strong attention to detail.
  • Proficiency in Excel, Word and fundraising database programs.
  • Sense of humor.

If you want to save the world from climate change and believe in environmental justice, please submit an application on our careers page. Applications will be review on a rolling basis and will conclude once we have found the best candidate.

Greenpeace is an Equal Opportunity Employer and does not discriminate on the basis of race, color, class, sex, gender, sexual orientation, disability, family/marital status, religion or other protected classes. We strongly encourage applications from marginalized communities. If you require assistance applying to this opportunity, please contact resumes@greenpeace.org.

BENEFITS
Greenpeace USA values a healthy work-life balance and has flexible, family-friendly employment policies. Our competitive benefits package for full-time employees includes medical, dental, and vision coverage with low contributions from staff. We have options for pre-tax flexible spending accounts for medical and dependent care costs. Greenpeace employees enjoy generous 401K matching and time off for vacation, sick, personal, and parental leave. After five years, staff are eligible for a paid sabbatical. To encourage public transportation use and biking, we offer subsidies for staff who choose to bike or ride mass transit to work. Greenpeace is committed to the growth and development of staff and fostering a creative workplace culture. For more information, check out our benefits plan.

Only applicants eligible to work and live in the United States without any legal restrictions need apply for this opportunity.

The minimum salary for this position is $40,000 and is commensurate with experience.

  • As of Q1 2022, most Greenpeace employees are working from home due to COVID-19. In accordance with Greenpeace values to maintain a safe and healthy working environment, we have adopted a mandatory COVID-19 vaccination policy to safeguard the health of our employees, supporters, and the community at large from COVID-19.

Current and future employees in need of an exemption from this policy for medical reasons, or because of sincerely held religious beliefs may request exemption. Accommodations will be granted where they do not cause Greenpeace undue hardship or pose a direct threat to the health and safety of others.