Team Leader (Tele-Fundraising)

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Greenpeace

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Kuala Lumpur, Malaysia

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4 days ago

JOB HIGHLIGHTS

  • Overriding Team Bonus
  • Unlimited Personal Bonus
  • Career Enhancement

JOB DESCRIPTION

A Tele-fundraising (TFR) Team Leader is a representative of the Greenpeace Malaysia Fundraising team who, upon an express request by Greenpeace, accepts additional responsibility and compensation to manage teams of five staff for a specific amount of time. The Team Leader maintains and leads a well-trained and motivated team of Greenpeace Tele-fundraising Team by being a top professional fundraiser, training new staff, and coaching existing staff.

RESPONSIBILITIES:

PERFORMANCE

  • Constantly approach prospective donors via telephone (Donor means: “Above age of 24 and donation is at least RM50 per month”) per 6 working days.
  • The incumbent will report to the Fundraising Manager (FRM) and will proactively contribute to his/her team recruitment by referring new candidates to the DDC Sr Admin & Recruitment whenever opportunity arises. The TFR team will ideally consist of 4 other Direct Dialogue Campaigners (DDCs), unless the organisation requests for more.
  • The Team Leader must ensure that all team members have adequate individual support, training and resources to achieve 1000 donors in 2023 as per the organisations ODP.
  • The Team Leader is expected to achieve a minimum of 20 Donors/Month as a result for their own personal performance, and all other sign-ups must be achieved by their respective DDCs.

MANAGEMENT, TRAINING AND COACHING

  • Conduct a one-on-one discussion with team members on a weekly basis and as necessary to ensure they are feeling comfortable and supported in their respective roles.
  • Conduct regular training and coaching sessions with team members in the office or via Zoom.
  • Set daily target for respective team and each DDCs individually.
  • Brief each DDC in the team daily, rewarding them for their good work and address any areas of concern in the team to the Fundraising Manager.
  • Work closely with the Fundraising Manager and report any team problems or management issues.
  • Support and assist the management in delivering warnings and terminations for non-performing DDCs.

MOTIVATION

  • Keep abreast and relay campaign information, and other details to team members.
  • Ensure that Greenpeace standards and job expectations are met at all times.
  • Maintain the team motivation.
  • Administration and Communication.
  • Manage TFR leads in accordance with the respective campaigns, to maximize the performance of the team.
  • All leads; cold, warm, in-house and external to be segregated accordingly to each DDC and ensure that the monthly team target is achieved.
  • Responsible to ensure that the team has adequate equipment to work on; such as iPads, pitch materials etc.

WORKING HOURS

  • Team Leader works eight-hours/day canvassing per week and attends the Leaders and other related meetings as and when required. Performs the daily training for the Direct Dialogue Campaigner online/offline.
  • The TFR Team Leader is expected to be in the office at least 15 hours every week unless informed otherwise.

Job Type: Contract
Contract length: 24 months

Salary: RM3,000.00 - RM3,250.00 per month

Benefits:

  • Flexible schedule
  • Parental leave

Schedule:

  • Rotational shift

Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Application Deadline: 12/19/2022
Expected Start Date: 12/12/2022