Compliance Escalations Specialist

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About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Position Summary:
The Compliance Escalation Specialist is accountable for processing complaints according to the Company's policies and procedures. The Specialist must resolve complaints received by regulatory agencies on behalf of Executive and Senior Management.

Essential Job Duties & Responsibilities:

  • Research and resolve written and verbal complaints on behalf of Executive and Senior Level Management in accordance with established policies and regulatory requirements.
  • Ensure all complaints received from someone other than a regulatory agency is sent to the appropriate department for research and resolution.
  • Follow-up with department leaders to ensure timely receipt of complaint log. Review log and prepare reports for Compliance Management.
  • Maintain log and record pertinent information and action taken in response to all regulatory complaints.
  • Perform periodic reviews and report the results of the records maintained for complaints resolved by other department.
  • Other projects as assigned by Compliance Management.

Required Skills, Knowledge & Abilities:

  • Minimum 2 years' of experience in Compliance or a financial services field.
  • Fluency in reading, writing, and speaking Spanish is preferred.
  • Strong internal and external customer service skills, including professional telephone manner.
  • Must be a team player
  • Excellent critical thinking, problem solving, mathematical skills and sound judgment
  • Willing to learn and apply basic federal, state, and regulatory rules, laws, regulations, and statutes relevant to the mortgage and consumer finance industries
  • Strong work ethic
  • Precise attention to detail
  • Able to communicate effectively
  • Experience with Encompass helpful but not required
  • Experience with Sales Force helpful but not required
  • Must be proficient in Excel and Word

$53,700 - $68,800/ annually (DOE)

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!