Client Support Manager
Summary:
The Client Support Manager works with our partners to ensure we are delivering the best customer experience possible. The CSM will leverage “Big Data” to identify areas of improvement with their Partners and collectively work together on improving the customer experience. Additional duties such as partner audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and partners. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of “finance made friendly”.
Essential Job Duties & Responsibilities:
- Provide our customers with world-class customer service
- Be a supportive and collaborative partner our installers can rely on
- Strategically partner with installers on ways to improve the customer experience
- Help resolve any questions or concerns our existing customers may have
- Communicate with installers regarding past, present and future projects
- Effectively manage a pipeline of projects to completion
- Conduct monthly partner due diligence checks
- Analyze data and spot trends
- Conduct collaborative investigations into possible fraudulent or suspicious activities
Required Skills, Knowledge & Abilities:
- Ability to multitask
- Work independently
- Effectively interact with high profile partners
- Superior organizational skills
- Exceptional verbal and written skills
- Solar knowledge preferred
- Bilingual in Spanish preferred
Compensation: $21.00/ HR