Service Manager - Electrical Contracting & EV Infrastructure
Job Description
Job Description
Service Manager – Electrical Contracting & EV Infrastructure
Georgia Green Energy Services • Atlanta, GA
www.GaGreenEnergySVC.com
Georgia Green Energy Services • Atlanta, GA
www.GaGreenEnergySVC.com
Why GGES?
For more than a decade, Georgia Green Energy Services has powered commercial and residential customers across the Southeast with high-quality electrical solutions and best-in-class EV-charging installs. Our Service Department is the engine that keeps revenue humming and customer relationships thriving. If you love turning complex field work into reliable, on-time outcomes—and you get a buzz from building talented teams—this role is for you.
What You’ll Do
Core Focus Outcomes
You’ll Drive Lead the Service Department | Own day-to-day scheduling, dispatch, and close-out of every service call—no backlog, no surprises.
Manage Key Accounts | Act as the single point of contact for marquee clients, ensuring rapid response times and 5-star customer satisfaction.
Coach & Dispatch Technicians | Balance workloads, set clear expectations, and hold the field team accountable for craftsmanship and safety.
Operational Excellence | Build repeatable systems for quoting, work-order flow, and KPI tracking (installs completed, warranty callbacks, first-time-fix rates).
Resolve Escalations | Step in early, communicate often, and turn potential issues into loyalty-building moments.
Leverage Technology | Use FieldEdge (training provided) and complementary platforms to keep data clean and decisions data-driven.
You’ll Drive Lead the Service Department | Own day-to-day scheduling, dispatch, and close-out of every service call—no backlog, no surprises.
Manage Key Accounts | Act as the single point of contact for marquee clients, ensuring rapid response times and 5-star customer satisfaction.
Coach & Dispatch Technicians | Balance workloads, set clear expectations, and hold the field team accountable for craftsmanship and safety.
Operational Excellence | Build repeatable systems for quoting, work-order flow, and KPI tracking (installs completed, warranty callbacks, first-time-fix rates).
Resolve Escalations | Step in early, communicate often, and turn potential issues into loyalty-building moments.
Leverage Technology | Use FieldEdge (training provided) and complementary platforms to keep data clean and decisions data-driven.
What You’ll Bring
- Industry Insight – Electrical contracting or related service experience (EV-charging a plus) with a solid grasp of technical scopes.
- People Leadership – Demonstrated success managing field crews or service teams; you set direction and culture.
- Client-Centric Mindset – Polished verbal and written skills; you build trust as naturally as you breathe.
- System Thinker – Comfortable implementing SOPs and leveraging software to boost efficiency.
- Traits That Thrive Here – Personable, disciplined, detail-oriented, decisive.
The Essentials We Offer
Comprehensive health, dental, and vision insurance, plus a 401(k) with a 3 % company match to help you build long-term wealth.
Comprehensive health, dental, and vision insurance, plus a 401(k) with a 3 % company match to help you build long-term wealth.
Ready to Energize the Future?
Send your résumé over to out HR Team.
Send your résumé over to out HR Team.