Technical Services Support Specialist
Role Overview
This role is open to candidates across the UK. The ability to attend the Stapeley office is beneficial.
The Technical Services Support Specialist is responsible for providing advanced data analysis, technical expertise, and strategic support to long term partner customers & operations. This role works alongside the Technical Services Team and partners with strategic account managers, commercial teams, and customer stakeholders to deliver data-driven solutions that align with business objectives, improve herd performance, and create long-term value for both the customer and the company. This role is also responsible for supporting the commercial team in the use of data concepts, tools and customer data validation.
You Will
Key Account Support
Requirements:
ABS - is the world-leading provider of bovine genetics, reproductive services, technologies and udder care products. Marketed in more than 70 countries, ABS has been at the forefront of animal genetics and technology since its founding in 1941. We are uniquely positioned as a global player with a dedicated R&D function and an international distribution network.
We breed and distribute the genes of the world’s best bulls, scientifically selecting livestock to increase the profitability of our customers who are some of the world’s biggest farmers and food producers.
IntelliGen Technologies is the technology within ABS that develops sexed bovine genetics that helps customers maximize their profitability and reach their end goals in a fast and efficient manner.
We were born to challenge standards. Since the beginning, innovation has been part of our DNA. From co-development of the first semen tank, to the recent ground-breaking launch of our innovative Sexcel® sexed genetics product, we have made our mark in the bovine genetics industry.
Genus is an agricultural biotechnology pioneer. We are a global FTSE 250 company, headquartered in the UK, and listed on the London Stock Exchange. Genus PLC has a presence in over 70 countries and a global workforce of over 3,000 employees and growing. We are a worldwide leader in porcine and bovine animal genetics, partnering with farmers to transform how we nourish the world – a mission that is important to a sustainable future.
Our vision is clear: Pioneering animal genetic improvement to sustainably nourish the world.
Our Values
Genus is a place where you can be yourself and be part of a growing global team. We have a culture of respect, openness and fairness for all. Whatever your background, your role or your area of work, you will have the chance to thrive in an environment that inspires, challenges and supports you to succeed.
Tackling climate change:
Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.
Recruitment Fraud Warning
Genus plc will never ask you to provide fees or payment for computer, software, or other equipment or supplies during the recruitment and/or onboarding process. If you have any questions about your individual application, please contact the Genus Talent Acquisition team at recruiting@genusplc.com .
This role is open to candidates across the UK. The ability to attend the Stapeley office is beneficial.
The Technical Services Support Specialist is responsible for providing advanced data analysis, technical expertise, and strategic support to long term partner customers & operations. This role works alongside the Technical Services Team and partners with strategic account managers, commercial teams, and customer stakeholders to deliver data-driven solutions that align with business objectives, improve herd performance, and create long-term value for both the customer and the company. This role is also responsible for supporting the commercial team in the use of data concepts, tools and customer data validation.
You Will
Key Account Support
- Collaborate with strategic and key account teams and customers to understand client business goals, production systems, and market environments.
- Accurately run and analyse fertility performance reports, including Power BI reporting for single and multi-site dairies, ensuring outputs are timely and fit for customer use.
- Take ownership of the tool and reporting offering for accounts in the region with a large focus on cascading knowledge to the entire business through training, support and troubleshooting.
- Develop tailored management tools in Power BI for customer accounts by working directly with account managers and customers to understand needs and purpose.
- Translate data into actionable recommendations that align with both short-term and long-term customer objectives and overall validating impact.
- Serve as a trusted technical advisor to strategic account decision-makers.
- Present complex concepts in clear, customer-focused language to support adoption of company solutions.
- Conduct training, workshops, and technical sessions for customers and internal teams.
- Monitor and report key account herd performance against agreed herd KPIs.
- Provide benchmarking, progress updates, and ROI analysis for customer breeding programs.
- Lead the development of reports, decision-support tools, and resources.
- Conduct proactive routine data quality checks across our account base and identify and investigate any anomalies.
- Look to improve our data integrations and help to further develop data reporting tools.
- Training in technical customers data validation.
- Training in customer data software (i.e. BoviSync, DairyComp 305, UniformAgri etc.)
- Training in the creation of customer-facing reports.
- Resourcefulness and agility.
- Strategic thinking and business acumen.
- Strong analytical and data interpretation skills.
- Accuracy and attention to detail.
- Natural curiosity about data – ownership of data quality, motivated to investigate why figures look the way they do and what they mean for on-farm performance.
- Collaboration and cross-cultural communication.
- Genuine interest in dairy farming, genetics and helping farmers.
- Willingness to travel and work on farm if required.
Requirements:
- High proficiency and experience in on-farm software systems (e.g. BoviSync, UniformAgri, DairyComp305) and working with dairy operations
- Experience in Power BI, Microsoft Suite, and other reporting tools
- Expertise in data analysis and creating actionable recommendations
- A background or demonstratable interest in dairy farming, agricultural science, or a related discipline
- Full UK driving licence and willingness to travel throughout the UK
- Experience with milk recording systems or understanding of how milk recording data is structured (e.g. NMR, CIS, QMMS)
- Experience building automated or scheduled reports in Power BI or similar platforms, including experience with artificial intelligence
- Familiarity with reproductive performance metrics in cattle
ABS - is the world-leading provider of bovine genetics, reproductive services, technologies and udder care products. Marketed in more than 70 countries, ABS has been at the forefront of animal genetics and technology since its founding in 1941. We are uniquely positioned as a global player with a dedicated R&D function and an international distribution network.
We breed and distribute the genes of the world’s best bulls, scientifically selecting livestock to increase the profitability of our customers who are some of the world’s biggest farmers and food producers.
IntelliGen Technologies is the technology within ABS that develops sexed bovine genetics that helps customers maximize their profitability and reach their end goals in a fast and efficient manner.
We were born to challenge standards. Since the beginning, innovation has been part of our DNA. From co-development of the first semen tank, to the recent ground-breaking launch of our innovative Sexcel® sexed genetics product, we have made our mark in the bovine genetics industry.
Genus is an agricultural biotechnology pioneer. We are a global FTSE 250 company, headquartered in the UK, and listed on the London Stock Exchange. Genus PLC has a presence in over 70 countries and a global workforce of over 3,000 employees and growing. We are a worldwide leader in porcine and bovine animal genetics, partnering with farmers to transform how we nourish the world – a mission that is important to a sustainable future.
Our vision is clear: Pioneering animal genetic improvement to sustainably nourish the world.
Our Values
- Collaborate as One Team
- Create Value for Customers
- Innovate with Purpose
- Never stop improving
Genus is a place where you can be yourself and be part of a growing global team. We have a culture of respect, openness and fairness for all. Whatever your background, your role or your area of work, you will have the chance to thrive in an environment that inspires, challenges and supports you to succeed.
Tackling climate change:
- Monitor and identify goals for the reduction of our GHG emissions from our own operations.
- Drive porcine and bovine genetic improvements which support productivity gains and improve feed efficiency, enabling a reduction in the production of greenhouse gas (GHG) emissions per unit of milk or meat produced
- Identify facility and other opportunities for reductions in GHG emissions, consistent with our goals
- Partner and advocate for policies that advance positive climate goals and identified United Nations Sustainable Development Goals (SDGs).
- Performance related bonus
- 25 days holidays + Bank Holidays
- Pension
- Health Cash back scheme
- Employee Assistance Program
- Employee share plan
- Flexible Working Policy (Where appropriate/practicable)
- Enhanced maternity leave 12 weeks at full pay followed by 4 weeks at 50% followed by SMP
- Comprehensive L&D program including career development programs, access to Genus University and Mango (languages)
Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.
Recruitment Fraud Warning
Genus plc will never ask you to provide fees or payment for computer, software, or other equipment or supplies during the recruitment and/or onboarding process. If you have any questions about your individual application, please contact the Genus Talent Acquisition team at recruiting@genusplc.com .