Lead Technical Support Engineer

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Job Description Summary

Lead Technical Support Engineer will be responsible for all Monitoring and Diagnostic (M&D) L1 and L2 Application cases, as well as for the products and solutions troubleshooting and will be responsible for the repairs solutions.
In this role Lead Technical Support Engineer will cover area of MENAT.

Main location of the role is Gebze, Turkey and additional locations are Egypt and Morocco.

Job Description

Roles and Responsibilities:

  • Main contact to support Monitoring and Diagnostic products for the MENAT region.
  • Capture customer and internal technical issues, action plans and resolution details within SPEAK4GE and other systems as required.
  • Provide advanced application technical support to MENAT customers in the utilization of supplied products through phone, email, remote desktop, and site visits if required.
  • Provide clear articulation and prioritization of customer issues.
  • Perform detailed troubleshooting and data analysis.
  • Interface with all stakeholders to ensure completion of customer issues.

Required Qualifications:

  • Bachelor’s degree in electrical engineering and required technical experience of minimum 5 year working experience in M&D.
  • Fluent in English and preferably one other region-specific language.
  • Experience in troubleshooting electrical, electronic, and mechanical systems.
  • Exceptional interpersonal and written/verbal communication skills
  • Must be able to wear all required personal protective equipment as required.
  • Competency with MS Office Programs.
  • Competency in GE M&D Equipment and Systems, Commissioning, troubleshooting

Desired Characteristics:

  • Understanding of Dissolved Gas Analysis principles
  • Experience with root cause analysis methodologies
  • Previous experience with Industrial network protocols e. g. IEC 61850, DNP3, Modbus.
  • Available to travel 30% of the time

Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote position