EV Charging System Field Service Representative

We're looking for a candidate with a strong electrical background to provide white-glove customer service to high-end clients installing EV charging and whole-home energy storage systems, ensuring that they get personal oversight of their installations and follow-up. We're looking for someone polished and professional, with excellent customer service skills and a strong electrician background, so you can answer any technical questions.

Must be located near and airport to be able to travel on short-notice, up to 50-75%.

Technical Diagnosis and Troubleshooting
• Provide onsite troubleshooting and analysis of customer cases at residential homes involving the functionality, installation and commissioning of home charging and home energy distribution/storage systems
• Provide resolution guidance during site visits to technical advisors, installers and/or customers
• Support clear communication of technical issues, repair processes and system functionality
• Use required and available tools to perform diagnosis and troubleshooting
• Ensure high customer satisfaction during issue resolution

Communication/Training/Feedback
• Coordinate on-site visit support with customer care support and operations
• Work closely with customer care, technical advisors and warranty to support product returns
• Provide reports and summaries to comply with required documentation and deliverables
• Train other field service engineers as required
• Support creation of technical training materials based on experience
• Provide insights/feedback to improve products, processes and customer satisfaction

Requirements:

8+ years of experience, journeyman experience in the electrical space (high emotional intelligence)

Bachelor’s degree in Engineering or related technical field preferred, open to HSD