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First Solar reserves the right to offer you a role most applicable to your experience and skillset.

Basic Job Functions:

  • Develops software, configures high-level software packages, and provides the final level of support for First Solar’s MES systems and data architectures.


  • Bachelor’s degree in Information Technology or related field or equivalent work experience.
  • Minimum 4 years of work experience.

Required Skills/Competencies:

  • Troubleshooting and programming software solutions based on multi-tiered architecture using C#, VB.Net, XML, MSMQ and T-SQL, designing data structures, and using/configuring SQL Server databases.
  • Experience in SQL Server reporting services (SSRS) and SQL Server integration services (SSIS).
  • Experience in developing, deploying, and supporting windows mobile applications is a plus.
  • Proven experience with software development life cycle, change management process, and version control packages.
  • Object oriented languages.
  • Proven ability and knowledge of computer technology.
  • Excellent communication and organization skills.
  • Logical troubleshooting.
  • Proven interpersonal skills.
  • Global experience providing tier three support in manufacturing is a plus.

Essential Responsibilities:

Primary Responsibilities:

  • Create server-based applications to manage data, display reports, and provide status indicators/dashboards for information systems.
  • Undertake projects as needed for new software systems.
  • Responsible for expert-level support on global applications for manufacturing and database systems.
  • Perform troubleshooting and problem solving for issues related to application, manufacturing process data & system data and assist administrators (server admins, network admins, DB admins) in troubleshooting enterprise-level problems.
  • Provide support for First Solar applications and Participate in a rotation of on-call support outside of normal office hours as necessary during critical times.
  • Responsible for Incident/ Request management & Problem management.
  • Responsible for system downtime tracking and prevention.
  • Work with IT/MES team to manage MES assets during system upgrades.
  • Document recurring issues and present possible solutions.
  • Interface with team members and stakeholders from other departments.
  • Exercise effective communications levels and foster team building.
  • Adhere to SDLC processes, standards, and compliance measures (SOx, etc.)
  • Adhere to all safety procedures and good housekeeping standards.
  • Perform other assignments as required.
  • Ensure compliance with Quality, Environment, Health and Safety and Responsible Business Alliance policies and procedures that is enforced within the organization.

Key Competencies:

  • Undertakes analytical activities and delivers analysis outputs, in accordance with customer needs and conforming to agreed standards.
  • Maintains knowledge of specific technical specialists provides detailed advice regarding their application and executes specialized tasks. The specialism can be any area of information or communication technology, technique, method, product or application area.
  • Within given research goals, builds on and refines appropriate outline ideas for research, i.e. evaluation, development, demonstration and implementation. Uses available resources to gain an up-to-date knowledge of any relevant IT field. Reports on work carried out and may contribute sections of material of publication quality.
  • Maintains awareness of opportunities provided by new technology to address challenges or to enable new ways of working. Within own sphere of influence, works to further organizational goals, by the use of emerging technologies and products. Contributes to briefings and presentations about their relevance and potential value to the organization.
  • Provides expertise and support on use of methods and tools.
  • Applies data analysis and data modeling techniques to establish, modify or maintain a data structure and its associated components (entity descriptions, relationship descriptions, attribute definitions).
  • Undertakes complete design of simple applications using simple templates and tools. Assists as part of a team on design of components of larger systems. Produces detailed designs including for example: physical data flows, file layouts, common routines and utilities, program specifications or prototypes, and backup, recovery and restart procedures.
  • Translates and implements simple development project requirements into physical database structures. Assesses proposed changes to object and data structures and implements these changes in physical databases. Assists in database management system support activities for operational database systems.
  • Designs, codes, tests, correct, and documents simple programs, and assist in the implementation of software which forms part of a properly engineered information or communications system.
  • Applies tools and methods to identify the user experience, user’s characteristics and tasks, and the technical, organizational and physical environment in which the product or system will operate.
  • Defines the integration build, accepts software modules from software developers, and produces software builds for loading onto the target environment. Configures the hardware environment, produces integration test specifications, and conducts tests, recording details of any failures and carrying out fault diagnosis.
  • Uses the tools and techniques for specific areas of release and deployment activities. Administers the recording of activities, logging of results and documents technical activity undertaken. May carry out early life support activities such as providing support advice to initial users.
  • Assists in the investigation and resolution of issues relating to applications. Assists with specified maintenance procedures.
  • Investigates problems in systems and services. Assists with the implementation of agreed remedies and preventative measures.
  • Uses appropriate methods and tools in the development, maintenance, control and distribution of quality and environmental standards. Makes technical changes to quality and environmental standards according to documented procedures. Distributes new and revised standards.

Equal Opportunity Employer Statement: First Solar is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.