Call Centre Agent
About The Company
Deye Neue Energie GmbH is an independently operated subsidiary of the publicly traded Deye AG. As a global leader in the solar industry, we specialize in providing high-quality inverters and energy storage solutions. Our company is committed to advancing renewable energy technologies and delivering innovative, reliable products to customers worldwide. With a strong focus on sustainability and technological excellence, we strive to contribute to a cleaner and more sustainable future. Our dynamic team and innovative approach make us a trusted partner in the solar energy sector, continuously pushing the boundaries of what is possible in renewable energy solutions.
About The Role
We are seeking motivated and dedicated full-time Call-Center Agents and BackOffice Assistants to join our team in the Nuremberg area. This role involves providing exceptional customer service and technical support to our clients, ensuring smooth communication and efficient handling of inquiries related to our solar energy products. You will be the first point of contact for customers, assisting with technical questions, processing orders, and supporting the service hotline. The ideal candidate will possess a strong technical aptitude, excellent communication skills, and a customer-oriented mindset. This position offers an excellent opportunity to work in a fast-paced, innovative environment within the renewable energy industry, contributing to meaningful projects that promote sustainability and energy independence.
Qualifications
Candidates should have a minimum of a secondary school diploma or equivalent. Basic electrical or electrotechnical knowledge is preferred, along with solid computer skills, especially in Microsoft Office applications. Fluency in German, both spoken and written, is essential for clear and professional communication. Knowledge of English is advantageous but not mandatory. The ideal applicant will demonstrate a structured and meticulous work approach, high resilience under pressure, and a strong sense of responsibility. Previous experience in customer service, call centers, or technical support roles is desirable but not obligatory. A proactive attitude, high customer orientation, and team spirit are key qualities for success in this role.
Responsibilities
Your daily tasks will include managing the Service-Technik-Hotline and resolving technical inquiries via email and online forms. You will handle incoming customer orders, inputting data accurately into our database, and performing basic device functionality tests. Providing technical support at Level 1, you will troubleshoot and guide customers through common issues with our solar products. Additionally, you will perform general administrative tasks such as data entry, documentation, and correspondence to ensure the seamless operation of daily activities. Effective communication, problem-solving, and a customer-centric approach are essential to deliver high-quality service. You will also support the team in maintaining a positive customer experience and ensuring that all processes are executed efficiently and accurately.
Benefits
We offer a supportive and professional working environment with comprehensive organizational and administrative support. Our team is diverse, international, and committed to innovation, providing a stimulating atmosphere for personal and professional growth. Employees benefit from a competitive salary package, with monthly earnings ranging from €2,300 to €3,000, depending on experience and qualifications. You will have the opportunity to work in a company that values its employees, encouraging development and collaboration. Additionally, we promote work-life balance and offer a dynamic work environment with flat hierarchies and short decision-making processes, making it easier for team members to contribute ideas and grow within the company.
Equal Opportunity
Deye Neue Energie GmbH is an equal opportunity employer. We are committed to fostering an inclusive workplace that respects and values diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or any other protected characteristic. We believe that a diverse team enhances innovation and drives our success in the renewable energy industry. We encourage applications from all qualified individuals who are eager to contribute to our mission of advancing sustainable energy solutions.
Deye Neue Energie GmbH is an independently operated subsidiary of the publicly traded Deye AG. As a global leader in the solar industry, we specialize in providing high-quality inverters and energy storage solutions. Our company is committed to advancing renewable energy technologies and delivering innovative, reliable products to customers worldwide. With a strong focus on sustainability and technological excellence, we strive to contribute to a cleaner and more sustainable future. Our dynamic team and innovative approach make us a trusted partner in the solar energy sector, continuously pushing the boundaries of what is possible in renewable energy solutions.
About The Role
We are seeking motivated and dedicated full-time Call-Center Agents and BackOffice Assistants to join our team in the Nuremberg area. This role involves providing exceptional customer service and technical support to our clients, ensuring smooth communication and efficient handling of inquiries related to our solar energy products. You will be the first point of contact for customers, assisting with technical questions, processing orders, and supporting the service hotline. The ideal candidate will possess a strong technical aptitude, excellent communication skills, and a customer-oriented mindset. This position offers an excellent opportunity to work in a fast-paced, innovative environment within the renewable energy industry, contributing to meaningful projects that promote sustainability and energy independence.
Qualifications
Candidates should have a minimum of a secondary school diploma or equivalent. Basic electrical or electrotechnical knowledge is preferred, along with solid computer skills, especially in Microsoft Office applications. Fluency in German, both spoken and written, is essential for clear and professional communication. Knowledge of English is advantageous but not mandatory. The ideal applicant will demonstrate a structured and meticulous work approach, high resilience under pressure, and a strong sense of responsibility. Previous experience in customer service, call centers, or technical support roles is desirable but not obligatory. A proactive attitude, high customer orientation, and team spirit are key qualities for success in this role.
Responsibilities
Your daily tasks will include managing the Service-Technik-Hotline and resolving technical inquiries via email and online forms. You will handle incoming customer orders, inputting data accurately into our database, and performing basic device functionality tests. Providing technical support at Level 1, you will troubleshoot and guide customers through common issues with our solar products. Additionally, you will perform general administrative tasks such as data entry, documentation, and correspondence to ensure the seamless operation of daily activities. Effective communication, problem-solving, and a customer-centric approach are essential to deliver high-quality service. You will also support the team in maintaining a positive customer experience and ensuring that all processes are executed efficiently and accurately.
Benefits
We offer a supportive and professional working environment with comprehensive organizational and administrative support. Our team is diverse, international, and committed to innovation, providing a stimulating atmosphere for personal and professional growth. Employees benefit from a competitive salary package, with monthly earnings ranging from €2,300 to €3,000, depending on experience and qualifications. You will have the opportunity to work in a company that values its employees, encouraging development and collaboration. Additionally, we promote work-life balance and offer a dynamic work environment with flat hierarchies and short decision-making processes, making it easier for team members to contribute ideas and grow within the company.
Equal Opportunity
Deye Neue Energie GmbH is an equal opportunity employer. We are committed to fostering an inclusive workplace that respects and values diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or any other protected characteristic. We believe that a diverse team enhances innovation and drives our success in the renewable energy industry. We encourage applications from all qualified individuals who are eager to contribute to our mission of advancing sustainable energy solutions.