Field Application & Product Manager

Job: Field Application Engineer / Product Manager

Location: Salt Lake City, UT.

Type: Full Time

Salary: DOE

Position Overview

Seeking a dynamic, highly-motivated Field Application Engineer / Product Manager to drive the technical deployment and lifecycle success of our innovative EV, marine, and aviation charging systems. This pivotal role bridges engineering, operations, and customer success, ensuring seamless installations, robust interoperability, and exceptional user experiences. As a key player in our fast-growing company, you’ll shape the future of sustainable transportation by delivering world-class charging solutions, providing market insights to guide product development, and fostering strong relationships with installers and customers. If you’re passionate about clean energy, technical excellence, and customer impact, join us to power the next generation of mobility.

Key Responsibilities

Development & Interoperability:

·        Collaborate with electrical installers and contractors to obtain, review, and validate installation estimates, ensuring accuracy, competitiveness, and compliance with national, regional, and local standards.

·        Build and maintain relationships with electrical installers and contractors to ensure high-quality execution and reliable capacity for deployments across EV, marine, and aviation applications.

·        Conduct interoperability testing with charging station management software networks, payment systems, and vehicle OEMs.

·        Oversee charger commissioning and perform acceptance testing and validation of hardware and software functionality in the field.

Technical Troubleshooting:

·        Diagnose and resolve issues across hardware, software (firmware updates, backend integration), and networks (cellular, Ethernet, Wi-Fi), ensuring high uptime and reliability.

·        Serve as Tier-2/3 escalation point for customer and installer support.

·        Document root causes and work with engineering to implement corrective actions, enhancing product performance.

Product Strategy & Market Surveillance:

·        Act as the voice of the field in product development, feeding real-world performance, competitive intelligence, and customer feedback into the product roadmap.

·        Monitor the competitive landscape (pricing, features, certifications) and provide structured market insights and actionable market intelligence.

·        Ensure products meet evolving regulatory, interoperability, and incentive requirements (NEVI, CTEP, utility make-ready programs), including ISO 15118.

Business Development & Customer Engagement:

·        Partner with sales and business development teams, providing technical expertise for customer pitches, project proposals, and RFP responses.

·        Deliver technical training and onboarding for installers, site hosts, and channel partners to ensure successful deployments.

·        Build and maintain long-term installer relationships to support recurring deployments and field service capacity.

Documentation & Process Management:

·        Develop and maintain installation guides, troubleshooting manuals, and product FAQs.

·        Standardize commissioning checklists, test protocols, and performance dashboards.

·        Track and report KPIs on uptime, interoperability, and field reliability.

Qualifications:

·        Bachelor’s degree or equivalent experience in Electrical Engineering or related technical field.

·        3-5 years of experience in field engineering, product management, or technical support for EV charging, renewable energy, or industrial IoT systems.

·        Strong knowledge of EVSE standards (OCPP 1.6/2.0.1, ISO 15118, UL/ETL) and power electronics fundamentals.

·        Hands-on experience with commissioning, networking, and troubleshooting connected hardware/software systems.

·        Excellent problem-solving skills, customer-facing communication, and cross-functional collaboration.

·        Ability to travel (10%) to customer sites and manufacturing facilities.

Preferred Attributes:

·        Passion for sustainability and clean energy solutions.

Ability to think strategically and execute methodically.

Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience and qualifications