Technical Support Executive

Technical Support Executive – EZO

About Us

EZO are a rapidly scaling EV charging company on a mission to accelerate the transition to clean mobility. As we expand across new markets, we are building a world-class data capability to support smarter charging networks, seamless customer experiences, and efficient operations.

Based in our NOC Centre in Maynooth Co, Kildare, we are seeking a proactive and detail-oriented NOC Technician to monitor, support, and maintain our EV charging network. You will play a critical role in ensuring high availability, performance, and reliability of our charging infrastructure by responding to alerts, troubleshooting issues, and coordinating with field and engineering teams.

Key Responsibilities

• Monitor EV charging stations and backend systems using NOC tools and dashboards
• Respond to alerts, incidents, and outages in a timely manner
• Perform first-line troubleshooting of chargers, connectivity, and software issues
• Escalate complex technical issues to engineering or field service teams
• Track incidents through to resolution and maintain accurate logs and documentation
• Conduct routine health checks and preventive maintenance activities
• Coordinate with third-party vendors, network providers, and site hosts
• Support firmware updates, configuration changes, and remote resets
• Ensure SLAs and KPIs are consistently met
• Generate reports on system performance, uptime, and incident trends

Required Skills & Qualifications

• Experience in a NOC, IT support, or technical operations environment
• Understanding of networking fundamentals
• Familiarity with monitoring tools and ticketing systems
• Strong troubleshooting and problem-solving skills
• Ability to work in a fast-paced, 24/7 operational environment (shift work may be required)
• Excellent communication skills (written and verbal)
• High attention to detail and strong organisational skills

Salary

• €35k
• 10% Bonus
• Healthcare
• Pension