Technical Support Associate (Home Energy Rebates)
Technical Support Associate
Empower professionals. Advance sustainability. Make a difference.
Everblue is seeking a Technical Support Associate to help contractors and applicants navigate home energy rebate programs and successfully complete program requirements.
At Everblue, we help people build careers in energy efficiency and sustainability through technology solutions and program support. Our mission is to support professionals, contractors, and organizations nationwide in creating a more sustainable future.
In this role, you will serve as a trusted guide for applicants and contractors, helping them understand program requirements, resolve issues, and move projects successfully from pre-qualification through closeout.
This is not a script-reading support role. We're looking for someone who can think critically, solve problems, and take ownership of helping customers succeed.
What You'll Do
Respond to inquiries via phone, email, live chat, and web with prompt, knowledgeable support
Help customers understand program options and eligibility (e.g., HOMES vs. HEAR)
Manage Tier 1 escalations involving complex or sensitive customer or contractor issues
Support resolution of contractorcustomer disputes while ensuring program compliance
Provide clear updates on benefits, timelines, and application progress
Maintain accurate CRM records including registrations, sales orders, and support requests
Review and verify pre-qualification documentation for completeness
Evaluate applications for program eligibility and alignment with program guidelines
Conduct rebate reservation reviews
Troubleshoot semi-technical issues related to platforms, credentials, and program systems
Provide guidance to contractors on applications, documentation, and project requirements
Track project milestones and installation progress throughout the program lifecycle
Support coordination and review of Statements of Work (SOW)
Review Statements of Work to ensure compliance with program requirements
Support final documentation review prior to project closeout
Coordinate with contractors and internal teams to resolve outstanding items
Conduct outreach to applicants and past customers to provide updates and re-engage opportunities
Identify upsell and cross-sell opportunities through consultative conversations
Share customer insights with internal teams to improve programs and customer experience
Identify ways to streamline processes and enhance the customer journey
What We're Looking For
Experience in customer support, program administration, inside sales, or operations
Strong problem-solving skills and experience handling escalations
Experience reviewing documentation or managing application workflows
Excellent communication, empathy, and active listening skills
Comfort learning new systems and guiding users through online platforms
Detail-oriented with the ability to manage multiple priorities
Familiarity with CRM systems and Microsoft Office (Google Drive a plus)
Bachelor's degree preferred, though relevant experience will be considered
Why Join Everblue?
Mission-Driven Work Support programs that advance energy efficiency and sustainability nationwide.
Growth Opportunities Develop professionally within a growing organization supporting the clean energy workforce.
Hybrid Flexibility Hybrid schedule available after initial onboarding in Huntersville, NC.
Supportive Culture A collaborative team environment that values initiative, creativity, and humor (rubber chickens included).
Ready to make an impact? Apply today and help customers succeed while advancing Everblue's mission. Everblue is an equal opportunity employer. We value the diverse perspectives, experiences, and talents within our team and encourage all qualified candidates to apply.
Everblue