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Senior Program Manager

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EVBox

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Rotterdam, Netherlands

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30+ days ago

"We're looking for a Senior Program Manager to join our team . To be successful in this role you should be passionate about making customers happy. You are responsable for the the successful implementation of Key Customers' multi regional agreements. This includes the management and coordination of all tasks and workstreams required including the alignments with ecosystem partners. and be able to reliably deliver Successfully manage Key Customers Implementations. This includes project planning, on time and within budget delivery, adherence to the highest quality standards and daily management of key stakeholders at the Customer and at ecosystem partners when required. Act as the Single-Point-Of-Contact (SPOC) for all parties involved.."

Want to help create a sustainable future of transportation that's better for everyone? If yes, then take a look at what your role with us will entail.

About EVBox
We empower forward-thinking businesses to build a sustainable future by providing flexible and scalable electric vehicle charging solutions.

You'll be helping us to create a sustainable future of transportation with quick thinking and clear communication that'll keep all of our operations running smoothly.

Get to know the team
"As a Senior Program Manager based in Amsterdam office you will be part of the Customer Success team that is responsible for the successful execution of the most pivotal stage of EVBox Key Customers; the implementation phase. The team sets Key Customers up for success, drives their satisfaction and growth from their very early days with EVBox. Our team members are dynamic, proactive and take pride in making Key Customers happy EVBox customers.. "

"I'm proud to see that even in times of crisis, our employees at EVBox Group have proved, yet again, to be passionate and reliable, and have shown that they will never stop pushing to help EVBox Group realize a more sustainable future." – Kristof, CEO of EVBox Group

For more information, check out our YouTube video "#10YearsofEVBox | What will your story be?"

What you'll be doing

  • Set-up Key Customers for success
  • Manage, organise and coordinate Customers' Implementation phase
  • Constantly align EVBox group objectives with Key Customers objectives and vice versa
  • Define and document best practices
  • Contribute to the definition of the team's processes..
You will work from our office in and report to the Director of Customer Program Management.

Your main responsibilities will include, but aren't limited to:
Output Objectives

Frictionless execution of Framework Agreements with Multi-national customers

Well functioning governance structure based on KPI's and regular progress meetings with framework customers

Issue management in order to prevent escalations

Well functioning Customer Success function which will attract new multi-national framework customers

Implementation Management:
Process development, Strong resource management, financial management and budget management skills.

Program budget, schedule

Approach/strategy for program implementation

Partnership Governance

Provide leadership for these programs through formal governance roles, e.g. on steering committees, and by building and maintaining trusted relationships with stakeholders across the global organisation

Manage the many internal stakeholders through influencing and convincing and escalation if and when required

Manage external stakeholders in partner ecosystem by influencing, convincing and focusing on execution according Opt-In agreements and gain approval for plans and actions.

You'll be leaving your mark in this important field for a sustainable future.

What you'll bring to the team

Technical Skills/ Hard Skills

BA/BS degree in Business Administration or similar

At least 8 years working experience with large Enterprise B2B Customers in EV charging industry

Preferred certification from a recognised professional body e.g. PMI, IPMA

Proven track record in Project/Program Management, international partnership governance simultaneously delivering multiple construction/technical projects

Knowledge of the operating models, technical architectures, and solution components used in the eMobility is required

Solid experience working with DC products/DC charging infrastructures/large DC Programs.

Experience with managing Field Service organizations and partners.

Experience working with installation, construction companies and services partners is preferred

Verbal and written communication skills in English

We want you to demonstrate

A deep understanding and first-hand experience of traditional waterfall and agile project management methodologies

Experience with adding structure, methods and creating new processes & procedures.

Excellent project management skills, including the ability to prioritize work and meet deadlines.

Strong Customer Success mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes.

Ability to effectively communicate to all stakeholders (Customer and ecosystem partners including installation partners) and at all levels

Strong resource management, financial management and budget management skills

Resilient under pressure

Highly structured and organised.

Comfortable working in a fast-growing company with a low level of guidance and a high level of responsibility.

If you have any of these, even better

Ability to travel (domestic & international), up to 40%.

Additional benefits we bring to the table

Holiday Swap (2 days)

Access to learning platforms and personal development budget

Volunteer Day

Work from anywhere for 2 weeks

Work from home (even post-corona) + budget to set up your home office

Still need convincing? Find out even more about us by visiting blog.evbox.com and by checking us out on LinkedIn , YouTube , Instagram , Facebook , and Twitter .

What it's like to work at Amsterdam

We work together to power our sustainable future. Here's what drives us:

Our friendly, entrepreneurial, and collaborative work environment

Working to help grow one of the key regions in Europe with your work

Bringing new ideas that are always highly appreciated

Interacting in an environment with colleagues from all over the world

You must be eligible to work in the Netherlands.

Your interviewing stages might look something like

Your resume will be reviewed by our team.

If your application is selected, you will first have an interview with a member of our recruitment team.

We'll ask you to complete an assignment so we can better assess if the role suits you.

Get ready to meet the hiring manager.

Interview with a senior manager.

It's always good to meet your coworkers. You will have an interview with a team member.

EVBox is an Equal Opportunity Employer. We guide ourselves using three values: being passionate, being reliable, and being human. EVBox celebrates diversity and is committed to providing an environment of mutual respect where all employment decisions are based on qualifications, merit, and business need.

Ready to power our sustainable future? Hit apply.