Customer Success Manager, France

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EVBox

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Paris, France

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30+ days ago

We're looking for a Customer Success Manager to join our team in Paris. To be successful in this role you should be passionate about Customer Satisfaction. A high satisfaction rate is key to drive long term and sustainable company growth and be able to reliably deliver.

About EVBox
We empower forward-thinking businesses to build a sustainable future by providing flexible and scalable electric vehicle charging solutions.

You'll be helping us to create a sustainable future of transportation with quick thinking and clear communication that'll keep all of our operations running smoothly.

Get to know the team
"As a Customer Success Manager based in Paris office you will be part of the Regional Sales France team that is responsible for Set EVBox French Customers for success, quickly achieve customers' desired outcome and exceed their expectations. Continuously drive Customers satisfaction and loyalty to increase repeat sales. "

"I believe much will develop in the next decade, and EVBoxers are already thinking of the next steps ahead. All I can say is that I'm very excited about what's coming next, and I am honored to be part of it." – Corinne, Regional Director France

For more information, check out our YouTube video "#10YearsofEVBox | What will your story be?"

What you'll be doing
You will work on Setting-up Customers for success. Drive a high level of conversion and keep churn low. Secure and increase repeat sales.. You will work from our office in Paris and report to the Regional Director, France.

Want to help create a sustainable future of transportation that's better for everyone? If yes, then take a look at what your role with us will entail.

Your main responsibilities will include, but aren't limited to:

Manage new Key Customers roll-out activities to ensure their successful onboarding. This includes ordering management, coordination of partners (installers, service partners) activities, follow-up of on site work execution, etc. Develop and manage a portfolio of Key Customers during their whole lifecycle with EVBox (from onboarding to expansion).

Act as a trusted advisor and single point of contact for day-to-day Customer related activities to build a strong and lasting relationship."

Define and track Customers Action Plan. Coordinate and seek alignment with internal (Sales, Sales Operations, Fulfilment, Support, etc) and external teams and stakeholders (Installers, Service Partners, etc) to ensure a successful onboarding and roll-out.

Become the first escalation point of contact and liaise with the EVBox Customer Support teams to handle the resolution of issues.

Coordinate, stimulate and promote our solutions (software product, hardware product and services) to Customers directly or indirectly. Work closely with the Account Managers and/or Sales Representatives to develop and maintain Key Customer Relationships and Growth. Flag potentials up-sell and cross sell opportunities.

Define and track a set of KPIs to drive growth by incentivising product and services adoption based on Customer needs and =

You'll be leaving your mark in this important field for a sustainable future.

What you'll bring to the team

Technical Skills/ Hard Skills

Diploma in Engineering and Business School or equivalent.
Strong affinity with technology and good understanding of software platforms and hardware/electrical components. Previous experience in a technology company required.

Acquired a broad understanding of the Solutions (Hardware, Software and Services) offered by the Group and the ability to explain them in a simple way to Key Customers.

Acquired a strong understanding of key company and team processes and is able to drive and align internal stakeholders towards an agreed objective.

Demonstrated ability to keep track of a project plan and key KPIs.

Established strong and lasting relationships with a portfolio of Key Customers based on trust and a high level quality of deliverables.

Fluent in French and English

Strong presentation and communication skills.

We want you to demonstrate

Organized. Able to define, create and update a project plan. Work with deadlines. Previous experience in managing complex projects and/or roll-out activities required.

Strong sense of commitment. Self-drive and proactiveness.

Strong ability to advise, influence and convince stakeholders. Affinity with negotiating solutions and commercials.

Comfortable interacting with all levels of internal and external Customers.

Strategic thinking to stay ahead of the game and constantly plan for what's happening next.

Demonstrated ability to drive Key Customers towards a defined and established goal (conversion, growth or satisfaction) leveraging negotiation, solutions&industry knowledge and relationship building skills

Additional benefits we bring to the table

Holiday Swap (2 days)

Access to learning platforms and personal development budget

Volunteer Day

Work from anywhere for 2 weeks

Work from home (even post-corona) + budget to set up your home office

Still need convincing? Find out even more about us by visiting blog.evbox.com and by checking us out on LinkedIn , YouTube , Instagram , Facebook , and Twitter .

What it's like to work at Paris

We work together to power our sustainable future. Here's what drives us:

Our friendly, entrepreneurial, and collaborative work environment

Working to help grow one of the key regions in Europe with your work

Bringing new ideas that are always highly appreciated

Interacting in an environment with colleagues from all over the world

Working in a modern office that meets all of your needs (when not working from home)

You must hold a working permit.

Your interviewing stages might look something like

Your resume will be reviewed by our team.

If your application is selected, you will first have an interview with a member of our recruitment team.

Get ready to meet the hiring manager.

Interview with a senior manager.

It's always good to meet your coworkers. You will have an interview with a team member.

EVBox is an Equal Opportunity Employer. We guide ourselves using three values: being passionate, being reliable, and being human. EVBox celebrates diversity and is committed to providing an environment of mutual respect where all employment decisions are based on qualifications, merit, and business need.

Ready to power our sustainable future? Hit apply.