Field Support Engineer DC (UK & Ireland)

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Milton Keynes, United Kingdom

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30+ days ago

Following strong growth, we are looking for a Field Support Engineer based in the UK (Milton Keynes).

Are you looking for a predominantly technical position in electronics / embedded software and / or mechatronics for which you must travel regularly? Want to help create a sustainable future of transportation that's better for everyone? If yes, read on to find out more!

About EVBox

EVBox is the leading global manufacturer of electric vehicle charging stations and charging management software. We empower forward-thinking businesses to build a sustainable future by providing flexible and scalable electric vehicle charging solutions. At every stage, our solutions need to be in peak condition to make electric mobility easy and affordable for businesses and drivers around the world - that's where you come in, working as part of a fast-growing scale-up within the beating heart of the clean tech industry.

Job description

Within what we call our L2+ Support & Service team, our Field Engineers support our service partners in their skills development, and carry out commissioning, analysis, correction and after-sales support operations on our DC/HPC product range, all the while contributing to customer satisfaction through the improvement of service quality.

The role is responsible for the following tasks:

  • Remotely perform in-depth analyses on the charging stations (analysis of downloaded logs or direct connection to the station)
  • Provide technical support to service partners and colleagues
  • If necessary, go to the customer site and take charge of solving the technical problem
  • Write a detailed report for each of your interventions (analysis or field intervention)
  • Contribute to the implementation of the service's documentation and to the improvement of its operation
  • Participate to the phases (validation on pilot site then deployment) of software and hardware evolutions on the products
  • Ensure the reporting of product non-conformities (technical, functional) and the characterisation of bugs, starting from the commissioning of the product
  • Contribute to our database in order to share experience and best practices with service partners and colleagues
  • Train service partners and your colleagues in the technical expertise of quick charging stations
  • Supervise the installation and commissioning of the pre-series and the first terminals of large projects

What we'd really like to add to the team:

  • 4+ years of experience supporting in technical support, hardware development, preferably in the industry
  • An Engineer/Master's degree with a technical background or equivalent work experience, with a major in electronics/embedded systems, electrotechnical, telecommunication, robotic and/or mechatronics field
  • An ability to travel frequently across your region
  • A previous experience in the automotive industry, sustainable transport, technical supply or energy industry

To be successful in this position, you need the following technical skills:

  • Knowledges in electrotechnical/power electronics: hardware components, AC/DC conversion, EMC
  • Good knowledge in embedded electronics : embedded Linux, CAN
  • Computer programming knowledge : C, C#, python or raspberry
  • Network knowledge : TCP/IP communication
  • A very good verbal and written communication skills in English

Other technical skills are a real plus for your application:

  • A good understanding of the processes involved in the life cycle of a product: development, industrialization, production and operation/management
  • Mechanical and hydraulic notions: mechanical constraints, water circuits, air conditioning

To shine, you'll also need to use some soft skills, especially your:

  • Perseverance/flexibility
  • Great rigour
  • Stress Management/Emotional Intelligence
  • Willingness to progress
  • Team spirit/cooperation

Benefits we bring to the table:

  • A competitive salary plus car ... meaning, we don't rule anyone in or out based purely on salary. Please, if you think this is the right position for you, get in touch.
  • Holiday Swap (2 days)
  • Access to learning platforms and personal development budget
  • Volunteer Day
  • Work from anywhere for 2 weeks
  • Work from home + budget to set up your home office

It's important to note that this is a full-time (40 hours/week) position.

Ready to power our sustainable future? Hit apply. Want us to know why you're interested? A short cover letter always helps.

Still need convincing? Find out even more about us by visiting and by checking us out on LinkedIn, YouTube, Instagram, Facebook, and Twitter.

We work together to power our sustainable future. Here's what drives us:

  • Our friendly, entrepreneurial, and collaborative work environment
  • Working to help grow one of the key regions in Europe with your work
  • Bringing new ideas that are always highly appreciated
  • Interacting in an environment with colleagues from all over the world

EVBox will retain your personal data collected through the application process for 1 year after the position is filled in case of rejection. You can request your data to be deleted at any time. Please read here how EVBox processes your personal data.