Field Support Engineer DC (UK & Ireland)

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EVBox

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Milton Keynes, United Kingdom

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30+ days ago

In the context of a job creation following a strong growth in our activity, we are looking for an Field Support Engineer, based in Milton Keynes.

Are you looking for a predominantly technical position in electronics / embedded software and / or mechatronics for which you must travel regularly? Want to help create a sustainable future of transportation that's better for everyone? If yes, read on to find out more !

About EVBox

EVBox is the leading global manufacturer of electric vehicle charging stations and charging management software. With over 350,000 charging points across more than 55 countries worldwide, we help electric drivers get access to charging infrastructure at any point in their journey.
Today, with many projects running across Europe, North America, South America, and Asia, we move forward by perfecting our original recipe with a next generation of hardware and software that is energy-efficient, future-proof, and easy to use.
The growth and success of EVBox is driven by the passion and dedication of everyone in the company.
EVBox has grown into an international team across multiple offices in Europe and the United States. Today, over 600 driven professionals coming from different walks of life are working for EVBox. As a fast-growing scale-up within the beating heart of the clean tech industry.

Job description

Within the L2+ Support & Service team, your mission will be to support service partners in their skills development, to carry out commissioning, analysis, correction and after-sales support operations on the DC/HPC product range and to contribute to customer satisfaction through the improvement of service quality.

Under the responsibility of the DC Service and Support Manager L2+, you will be responsible for the following tasks :

  • Remotely perform in-depth analyses on the charging stations (analysis of downloaded logs or direct connection to the station), following an L2 support escalation
  • Provide technical support to service partners and colleagues
  • If necessary, go to the customer site and take charge of solving the technical problem
  • Write a detailed report for each of your interventions (analysis or field intervention)
  • Contribute to the implementation of the service's documentation and to the improvement of its operation
  • Participate to the phases (validation on pilot site then deployment) of software and hardware evolutions on the products
  • Ensure the reporting of product non-conformities (technical, functional) and the characterization of bugs, starting from the commissioning of the product
  • Contribute to our database in order to share experience and best practices with service partners and colleagues
  • Train service partners and your colleagues in the technical expertise of quick charging stations
  • Supervise the installation and commissioning of the pre-series and the first terminals of large projects

Qualification/Knowledge/Skills

You're the person we're looking for if you have:

  • 4+ years of experience supporting in technical support, hardware development, preferably in the industry
  • An Engineer/Master's degree with a technical background or equivalent work experience, with a major in electronics/embedded systems, electrotechnical, telecommunication, robotic and/or mechatronics field
  • An ability to travel frequently across Europe
  • A previous experience in the automotive industry, sustainable transport, technical supply or energy industry

To be successful in this position, you need the following technical skills:

  • Knowledges in electrotechnical/power electronics: hardware components, AC/DC conversion, EMC
  • Good knowledge in embedded electronics: embedded Linux, CAN
  • Computer programming knowledge: C, C#, python or raspberry
  • Network knowledge: TCP/IP communication
  • A very good verbal and written communication skills in English

Other technical skills are a real plus for your application:

  • A good understanding of the processes involved in the life cycle of a product: development, industrialization, production and operation/management
  • Mechanical and hydraulic notions: mechanical constraints, water circuits, air conditioning

To shine, you'll also need to use some soft skills, especially your:

  • Perseverance/flexibility
  • Great rigour
  • Stress Management/Emotional Intelligence
  • Willingness to progress
  • Team spirit/cooperation

Still need convincing? Find out even more about us by visiting blog.evbox.com and by checking us out on LinkedIn, YouTube, Instagram, Facebook, and Twitter.

Your recruitment experience with us

  • If your application is selected, you will have an initial phone call with our Recruitment Officer
  • And then? You will have a technical interview with the Hiring Manager
  • Then another face-to-face meeting with our Recruitment Officer and the Team Leader to discuss other topics
  • And finally a last exchange with an Hiring Plus Manager
  • If you pass all these steps, it's time for you to start a new adventure at EVBox!

EVBox is an Equal Opportunity Employer. We guide ourselves using three values: being passionate, being reliable, and being human. EVBox celebrates diversity and is committed to providing an environment of mutual respect where all employment decisions are based on qualifications, merit, and business need.

Ready to power our sustainable future? Then join us and apply!

EVBox will retain your personal data collected through the application process for 1 year after the position is filled in case of rejection. You can request your data to be deleted at any time. Please read here how EVBox processes your personal data.

EVBox will retain your personal data collected through the application process for 1 year after the position is filled in case of rejection. You can request your data to be deleted at any time. Please read here how EVBox processes your personal data.

EVBox will retain your personal data collected through the application process for 1 year after the position is filled in case of rejection. You can request your data to be deleted at any time. Please read here how EVBox processes your personal data.