Field Service Operations Specialist

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Milton Keynes, United Kingdom

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25 days ago

About EVBox

EVBox is the leading global manufacturer of electric vehicle charging stations and charging management software. With over 300,000 charging points across more than 70 countries worldwide, we help electric drivers get access to charging infrastructure at any point in their journey.

Today, with many projects running across Europe, North America, South America, and Asia, we move forward by perfecting our original recipe with a next generation of hardware and software that is energy-efficient, future-proof and easy to use.

The growth and success of EVBox is driven by the passion and dedication of everyone in the company.

EVBox has grown into an international team across multiple offices in Europe and the United States. Today, over 600 driven professionals coming from different walks of life are working for EVBox. As a fast-growing scale-up within the beating heart of the clean tech industry.

About the role

The Field Service Operations Team is responsible for ensuring high quality delivery of our services to our customers. You are the interface between the Field Service Partners, Customer/Partner Support, Customers, and our Sales Operations Team. Besides a solid work ethic and a strong team-oriented personality, the right person is multi-skilled and focused on delivering a best-in-class customer experience in a service's delivery environment. They will furthermore display creativity, passion, and a desire to break new ground in a constantly shifting technology and market

Field Service Operations is a group of motivated individuals whose primary responsibility is to ensure that all aspects of the field service's work orders are supported to ensure the business can operate to the best of its ability. The Field Operations team takes on the role to ensure we are successfully delivering the service's sold with our hardware

Main responsibilities:

  • The successful instruction to our Service Partners to carry out works and ensure the timely completion of these works, whether ad-hoc or planned
  • Build relationships and operate as single point of contact with the Service Partners and the Sales Operations Team
  • Ensure the timely and successful delivery of our solutions/services according to customer needs and objectives
  • Champion Salesforce CRM-system usage to ensure high data quality and support users with training and reporting, as needed

You'll be leaving your mark in this important field for a sustainable future.

What experience you'll bring to the team:

  • 1-5 years of experience in Customer based Operations/Services preferred
  • Self-starter with proven ability to gain and implement a broad knowledge of best practices in Sales and Operations
  • Demonstrated track record of detail-oriented and self-motivated approach to resolving problems
  • Automotive (or comparable industry) background preferred
  • Strong written and verbal communication skills in English, a second European language would be good but not a requirement
  • Good experience of Microsoft Office applications, especially Excel as well as strong affinity with com, as well as EVBox proprietary systems. Such as ERP systems (SAP preferred)
  • Broad knowledge of customer support concepts and principles as well as knowledge of and experience with (advising on / explaining of) organization's
  • Excellent verbal and written communication skills; ability to remain professional and courteous with customers or Partners at all times

We want you to demonstrate

  • Proven track record in troubleshooting/problem analysis
  • Able to showcase critical thinking and provide feedback on the efficiency of the customer support processes through the appropriate channels when blockers are encountered
  • Ability to multitask, prioritize and keep overview when there are multiple customer requests
  • Excellent verbal and written communication skills; ability to remain professional and courteous with customers at all times
  • You characterize yourself as disciplined and structured. You have an eye for detail and you feel it's your responsibility to notice the details.

Additional benefits we bring to the table

  • Competitive salary
  • Cooperating with colleagues in a brand new office in Amsterdam West
  • Private pension contribution
  • Discounted medical insurance
  • Commuting allowance
  • 25 vacation days
  • Holiday Swap (2 days)
  • Access to learning platforms and personal development budget
  • Volunteer Day
  • Coming from abroad? No worries, we got you! We offer relocation assistance and free Dutch lessons to help you settle in.

Still need convincing? Find out even more about us by visiting and by checking us out on LinkedIn, YouTube, Instagram, Facebook, and Twitter.

We work together to power our sustainable future. Here's what drives us:

  • Our friendly, entrepreneurial, and collaborative work environment
  • Working to help grow one of the key regions in Europe with your work
  • Bringing new ideas that are always highly appreciated
  • Interacting in an environment with colleagues from all over the world
  • Working in a brand new office in Amsterdam West that meets all your needs (when not working from home)

EVBox is an Equal Opportunity Employer. We guide ourselves using three values: being passionate, being reliable, and being human. EVBox celebrates diversity and is committed to providing an environment of mutual respect where all employment decisions are based on qualifications, merit, and business need.

EVBox will retain your personal data collected through the application process for 1 year after the position is filled in case of rejection. You can request your data to be deleted at any time. Please read here how EVBox processes your personal data.