Customer Support Representative

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Essen, Germany

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30+ days ago

We're looking for a German speaking Customer Support Representative to join our Customer Support team in Germany. Want to help create a sustainable future of transportation that's better for everyone? Do you think of yourself as customer-focused? If so, keep reading!

About EVBox

We empower forward-thinking businesses to build a sustainable future by providing flexible and scalable electric vehicle charging solutions. Through providing customer feedback you'll be contributing to the way our innovative charging solutions are designed, built, and maintained. At every stage, our solutions need to be in peak condition to make electric mobility easy and affordable for businesses and drivers around the world - and that's where you come in!

A bit about the team and role:

You'll be part of our international Customer Support team providing support related to EVBox products including both hardware (charging stations) and software (cloud platform). Within this role you will interface directly with customers who are mainly based in Germany. Your support will be provided in German (sometimes English). Don't panic!! We know you're not familiar with the workings of our products yet, and we'll provide you with the training and support you need to get up to speed.

The key focus for this role is to take ownership of concerns reported by the customers and drive the issue resolution process with the customer and internal stakeholders (i.e. sales, field support). Our mission is to reach a high level of customer satisfaction, so we look for passionate, customer-centric specialists to join the team. We highly value your open feedback to continually improve our processes and collaborate closely as a team to achieve our goals.

For more information, check out our YouTube video #10YearsofEVBox | What will your story be?

It's important to note that this is a full-time (40 hours/week) position.

Your main responsibilities will include, but aren't limited to:

  • Provide email and phone support to our customers (B2B/B2C)
  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Investigate larger and complex support concerns, and where necessary coordinate closely with peers across all departments (ie.: Technical Support, Finance etc.)
  • Continuously and proactively provide input to our product/support knowledge team
  • Document issues via our ticketing system (Salesforce) to drive a great customer experience

You'll be leaving your mark in this important field for a sustainable future.

Experience Our Team Would Benefit From:

  • Circa 2 years of experience within a customer services or customer-facing role
  • Some experience with CRM systems is preferred (i.e. Salesforce)
  • Fluent verbal and written communication skills in German (with good proficiency in English)

Skills and Behaviours We Value:

  • We're still growing and learning as a business, so we like people who can help us improve with ideas and suggestions
  • Experience with or interest in the field of technology, mobility, clean-tech is preferred
  • Ability to multitask, prioritise and keep overview when there are multiple customer requests
  • Able to remain professional and courteous with customers at all times
  • You like to notice details and have a commitment to quality

We're not looking for you to tick all the boxes we listed above. What matters most is that we share the same values, passion and work ethic. Don't let the imposter syndrome get in the way of a great career move and apply—we'd love to hear from you.

At EVBox, we believe that when people feel valued and rewarded their potential is unlimited. We offer competitive salaries and review remuneration packages regularly to ensure that our pay always positively reflects performance. We promote within, offering learning and development opportunities, and we also provide the following benefits:

  • "A competitive salary" ... meaning, we'll offer what this role is worth in the relevant location, but we don't rule anyone in or out based purely on salary. Please, if you think this is the right role for you, get in touch.
  • 25 holiday days
  • Private pension contribution
  • Discount on medical insurance

That's not all. We understand that everyone is different, our benefits package is currently under review, but currently we offer a range of voluntary benefits aimed to suit every lifestyle:

  • Holiday swap (2 days);
  • Work from home and a budget to set up your home office
  • Work from anywhere for 2 weeks
  • Commuting allowance
  • Personal development budget.

Are you passionate about the EV industry? Do you have an interest in renewable resources, new sustainable technologies, and clean future-proof products? Our growth and success are driven by the passion and dedication of everyone here at EVBox.

Across our 13 locations, more than 700 EVBoxers work together to provide electric vehicle charging solutions that help businesses move forward. Are you ready to join them? Hit apply. Want us to know why you're interested - a short cover letter always helps!

EVBox is an Equal Opportunity Employer. We guide ourselves using three values: being passionate, being reliable, and being human. EVBox celebrates diversity and is committed to providing an environment of mutual respect where all employment decisions are based on qualifications, merit, and business need.

EVBox will retain your personal data collected through the application process for 1 year after the position is filled in case of rejection. You can request your data to be deleted at any time. Please read here how EVBox processes your personal data.

EVBox will retain your personal data collected through the application process for 1 year after the position is filled in case of rejection. You can request your data to be deleted at any time. Please read here how EVBox processes your personal data.