DC Service Planner Bordeaux-Canéjan

Powering our sustainable future, together

We live in an era where electric mobility is "the new normal". Whereas over the past decade, electric vehicles were only for the few, today they are for everyone. Welcome to the Electric Era. Enter EVBox.

Founded in 2010, EVBox empowers forward-thinking businesses to build a sustainable future by providing flexible and scalable electric vehicle charging solutions. With its offering of residential, commercial, and fast charging stations, as well as scalable charging management software, EVBox ensures that electric mobility is accessible to everyone.

We believe in a future where daily transportation is emission-free and sustained by smart charging infrastructure. That's why we've made it our goal to accelerate the adoption of electric mobility by bringing the most accessible and scalable charging solutions to the world. However, the transition from gas to electric cars will change a great deal of what we know about transportation.

The growth and success of EVBox is driven by the passion and dedication of everyone in the company. Today, EVBox has grown into an international team across multiple offices in Europe and the United States, with hundreds of driven professionals coming from different walks of life working for us.

About the Team:

The Customer service team that is responsible for supporting on-site issues raised by our Partners and installation Partners. This includes resolving complex issues, escalating the issues with proper documentation to our Level 3 teams.

Within a team currently composed of 15 people, your mission will be to process incoming requests from the Service DC team, both internally and externally, but also to ensure follow-up for Europe and the rest of the world (excluding North America).

About the role:

Under the responsibility of the On site Support Manager, your main responsibilities will be, among others, the following:

Monitor deployed DC charging stations.

Assign service or analysis requests to Service team support engineers.

Plan the interventions then collect the intervention reports and the information necessary for the smooth running of the service, from the order to the commissioning of a loader, and beyond.

Record and track warranty claims and other support or service requests.

Create repair/exchange offers for parts or products, bill for these services and process service partner invoices.

Maintain an up-to-date calendar that can be used by all stakeholders.

Create activity reports and update key performance indicators (KPIs, create DASHBOARDS) related to customer and partner support.

Improve travel comfort for support engineers. Plan/Anticipate costs.

2 -Business expertise :

Participate the communication to other Department

Ideally, experience in an industrial company developing electromechanical equipment

3 -Leadership :

In collaboration with sedentary support engineers and other departments, animate the planning of each project / customer case until its complete resolution

Manage all necessary documents/certifications.

Manage intervention reports

4 - Problem-solving excellent attitude

Demonstrating a proactive and analytical approach

5 - Nature of impact : Internal Department and Client satisfaction

6 - Area of impact : Internal Department and client satisfaction.

About you:

Education requirements

An Engineer/Master's degree with a technical background or equivalent work experience, preferably with a major in Electricity, Power Electronics or Electro-mechanical field or higher education in project management specializing in the field of planning, general or industrial engineering.

Experience requirements

A minimum of 2 years of experience in project management/planning and client relations.

Expertise in the use of planning software (MS Project, Work front...)

Knowledge of electrical and mechanical engineering

Knowledge of the life cycle of an industrial product

Be fluent and proficient in English and French

Mastery of the Office Pack

Knowledge of an ERP (ideally Sage/SAP)

Knowledge of a CRM (ideally Salesforce)

Proficiency in a 3rd language (Spanish, German or other)

Skills required

Client orientation

Sense of organization/rigor

Ability to synthesize and communicate

Team spirit/support

Stress management

Coordinating capacity/ Perseverance

Additional benefits we bring to the table

• Nice new office in Canéjan-Bordeaux)
• Partial home office
• Access to learning platforms and personal development budget
• Volunteer Day
• RTT
• 25 days holidays
• Meal voucher
• Work from Home Policy