Technical Support Engineer AC (Dutch)

Unfortunately, we are unable to offer this role to anyone not currently able to live and work in the EU. We can not provide visa sponsorship for this vacancy.

Technical Support Engineer in the second line AC support Dutch team

Location: Hybrid: Remotely and >40% at the Amsterdam office

About EVBox

We are the world leader in electric vehicle charging infrastructure. With more than 250,000 charging points installed worldwide, and more than 2,000 fast chargers in 70 countries, EVBox powers sustainable mobility by providing reliable charging solutions around the globe.

Job description

Technical Support Engineer is a role where people and technology come together. You need to be able to identify and solve technical problems as well as being able to communicate the solutions to installation and service partners.

Your main responsibilities will include:

• Identify issues with charging stations and perform root cause analysis

• Develop a good technical understanding of the EV charging on both hardware and software

• Answer questions raised by installers and technicians that are on-site

• Create action plans to be executed by field service

• Provide feedback to quality management on recurring issues

• Contribute to a sustainable future by maintaining a large EV charging network

We are looking for someone who…

• …has a technical background for example through a degree, work experience or relevant interests

• …speaks English fluently and Dutch

• …is willing to help others and is a team player

• …learns quickly and has attention to detail

• …is not afraid to contact a customer via email or phone when needed

• …preferably, but not necessarily, has some exposure to service management (Salesforce, Hubspot, Jira or similar)

• … is motivated to contribute to a sustainable future by making the world go electric

As EVBox we offer…

• • … a competitive salary (depending on experience, between €40 - €55k)

  • … 25 days holiday

  • … the opportunity to work abroad for 4 weeks

  • … flexible working (work up to 3 days from home)

  • … a 2 days holiday swap option: swap 2 Dutch public holidays for 2 other (paid) days off

  • … €1000 budget for personal development

  • … €600 budget to set up your ideal home office

  • … a quarterly team-building budget

  • … discount on health insurance

  • … internal development with Coursera

  • … no one likes a show-off, but our offices in Amsterdam are really cool..

We're not looking for you to tick all the boxes we listed above. What matters most is that we share the same values, passion and work ethic. Don't let the imposter syndrome get in the way of a great career move and apply—we'd love to hear from you.

Ready to power our sustainable future? Hit apply. Want us to know why you're interested - a short cover letter always helps!

Still need convincing? Find out even more about us by visiting blog.evbox.com and by checking us out on LinkedIn, YouTube, Instagram, Facebook, and Twitter.

We work together to power our sustainable future. Here's what drives us:

• Our friendly, entrepreneurial, and collaborative work environment
• Working to help grow one of the key regions in Europe with your work
• Bringing new ideas that are always highly appreciated
• Interacting in an environment with colleagues from all over the world

EVBox is an Equal Opportunity Employer. We guide ourselves using three values: being passionate, being reliable, and being human. EVBox celebrates diversity and is committed to providing an environment of mutual respect where all employment decisions are based on qualifications, merit, and business need.