Service Excellence Trainer

Organization icon

EVBox

Location icon

Amsterdam, Netherlands

Clock icon

30+ days ago

About EVBox

We empower forward-thinking businesses to build a sustainable future by providing flexible and scalable electric vehicle charging solutions.

You'll be contributing to the way our innovative charging solutions are designed, built, and maintained. At every stage, our solutions need to be in peak condition to make electric mobility easy and affordable for businesses and drivers around the world.

WHAT YOU WILL BE DOING

As a Trainer, your primary responsibility is to ensure that our in-house and partner Supporter Agents are fully knowledgeable and trained on how to install, commission, maintain, and troubleshoot EVBox EV hardware and charging software. The position requires interaction with stakeholders including Support Operations, Field Services, Partners and Product Managers.

You are accountable for developing or updating training that is either instructor-led, e-learning formatted, or blended, and will be expert in delivering training in both a virtual setup and in-person. Therefore, the ability and willingness to travel is required to be successful in this role.

Your main responsibilities will include, but are not limited to…

STAKEHOLDER MANAGEMENT

  • Communicate with the Support organization & Support Partners to discover training needs
  • Be involved in customer interactions as a spectator to define additional educational needs
  • Work with various teams and SMEs to develop training materials

TRAINING MANAGEMENT

  • Create, maintain and update educational materials / courses
  • Organize information in an easy-to-use way
  • Review existing documents on quarterly basis
  • Conduct archiving sessions on quarterly basis
  • Deliver classroom and virtual instructor-led training in English
  • Create, update or support the development of e-learning courses
  • Setup virtual training sessions via available tools (e.g. Google Meet, Zoom, MS Teams)
  • Continuously improve the way of delivering our virtual and in-person training

What you will bring to the team…

TECHNICAL SKILLS / HARD SKILLS

  • Electrical Engineering knowledge and competency
  • Experience in teaching and creating training materials
  • Experience working in the Service Center industry
  • Highly proficient in English, other language(s) are considered a plus
  • Knowledge in the EV Sector is a plus
  • IT savviness with capabilities to work at professional levels with Google Suite, Google Meet/Zoom, and Microsoft Office Suite (PowerPoint).

WE WANT YOU TO DEMONSTRATE

  • Teamwork
  • Friendliness
  • Storytelling
  • Design thinking
  • Self-starter
  • Ability to handle pressure and meet deadlines
  • Open to being challenged and to challenge others


WHAT WE CAN OFFER

  • Competitive salary; we actively monitor the industry to ensure our pay is always competitive
  • Private pension contribution
  • 25 vacation days
  • Holiday Swap (2 days); ability to swap out a public holiday for a paid vacation day
  • Commuting allowance
  • Flexibility to work from home and a generous budget to set up your home office
  • Ability to work remotely from anywhere outside of the Netherlands for 2 weeks
  • Access to learning platforms and personal development budget
  • Volunteer Day
  • Coming from abroad? No worries, we got you! We offer full relocation assistance and free Dutch lessons to help you settle in (depending on eligibility)
  • We just opened an amazing office in Amsterdam-West, with a flexible desk policy and all the amenities needed for a collaborative space

EVBox will retain your personal data collected through the application process for 1 year after the position is filled in case of rejection. You can request your data to be deleted at any time. Please read here how EVBox processes your personal data.