RMA Returns Specialist

Organization icon


Location icon

Amsterdam, Netherlands

Clock icon

30+ days ago

About EVBox

EVBox is the leading global manufacturer of electric vehicle charging stations and charging management software. With over 300,000 charging points across more than 70 countries worldwide, we help electric drivers get access to charging infrastructure at any point in their journey.

Today, with many projects running across Europe, North America, South America, and Asia, we move forward by perfecting our original recipe with a next generation of hardware and software that is energy-efficient, future-proof and easy to use.

The growth and success of EVBox is driven by the passion and dedication of everyone in the company.

EVbox has grown into an international team across multiple offices in Europe and the United States. Today, over 600 driven professionals coming from different walks of life are working for EVBox. As a fast-growing scale-up within the beating heart of the clean tech industry.

About the role

As a RMA Returns Specialist you will be part of the Field Service Parts team within the Support & Services department of EVBox. This team deals with the logistics and repair of our charging stations' spare parts. In this role you are responsible for the processing of RMA requests, claims and returns. You keep track of all incoming and outgoing spare parts and ensure selected spare parts get sent to the relevant partner (repair) sites. You will report to the Manager, Field & Service Parts Management.

Main responsibilities:

  • To process in a timely manner the returns requests created by our support agents on behalf of our customers
  • To liaise with our Service Centre on the returns and potential repairs, common faults and communicate these if necessary to the engineering team
  • Process bulk collections from our Field Service Partners ensuring their paperwork is correct
  • Track and manage returns through Salesforce Case Report(s)
  • Act as the secondary liaison between Field Service Operations team, the storage warehouse personnel and Support Agents
  • Organise collections where applicable via our third-party logistics warehouses
  • Ensure the credit process is followed and customers are communicated with clearly around the terms of any credits collections in conjunction with the Warranty Claims Manager
  • Liaise with the Warranty Claims Manager on any large return requests

Required experience & knowledge

  • Several year's professional experience in a similar Returns / Supply Chain / Logistics role
  • Experience with ERP systems (preferably Salesforce, SAP)
  • Comfortable managing communication with third-party logistics warehouses
  • Great task prioritization and time management skills
  • Creative problem solving skills
  • Experience in an international environment a plus
  • Strong verbal and written English communication skills
  • Proficient in using Microsoft (Excel: pivot tables and formulas), Word, PowerPoint and Access, Google (Gmail, Calendar)

Additional benefits we bring to the table

  • Competitive salary
  • Cooperating with colleagues in a brand new office in Amsterdam West
  • Private pension contribution
  • Discounted medical insurance
  • Commuting allowance
  • 25 vacation days
  • Holiday Swap (2 days)
  • Access to learning platforms and personal development budget
  • Volunteer Day
  • Coming from abroad? No worries, we got you! We offer relocation assistance and free Dutch lessons to help you settle in.

Still need convincing? Find out even more about us by visiting blog.evbox.com and by checking us out on LinkedIn, YouTube, Instagram, Facebook, and Twitter.

What it's like to work our Amsterdam office

We work together to power our sustainable future. Here's what drives us:

  • Our friendly, entrepreneurial, and collaborative work environment
  • Working to help grow one of the key regions in Europe with your work
  • Bringing new ideas that are always highly appreciated
  • Interacting in an environment with colleagues from all over the world
  • Working in a brand new office in Amsterdam West that meets all your needs (when not working from home)

You must be eligible to work in the Netherlands.

EVBox is an Equal Opportunity Employer. We guide ourselves using three values: being passionate, being reliable, and being human. EVBox celebrates diversity and is committed to providing an environment of mutual respect where all employment decisions are based on qualifications, merit, and business need.

Ready to power our sustainable future? Hit apply.

EVBox will retain your personal data collected through the application process for 1 year after the position is filled in case of rejection. You can request your data to be deleted at any time. Please read here how EVBox processes your personal data.