Product Manager (Services)
EVBox
Amsterdam, Netherlands
30+ days ago
Who we are:
EVBox is the leading global manufacturer of electric vehicle charging stations and charging management software. With an installed base of over 250,000 charging points including 1000 fast charging points in 55 countries. EVBox drives sustainable mobility, by bringing the leading electric vehicle charging solutions to the world. Just like the automobile replaced the horse and carriage, so will electric vehicles replace combustion-based automobiles. A charging point at every parking spot, an Electric Vehicle for every driver.
Who we're looking for:
Product Manager, Services
As commercial Product Manager , you'll be part of our Global Services & Support team, reporting into our lead Product Manager Services. The global Services & Support team is servicing all our customers who have purchased EVBox products. With Services ranging from remote diagnostics to preventive maintenance for our EVBox charging stations, but also Professional Services like Consultancy, onboarding & educational services.
In your role you will be owning the expansion of our Services portfolio, based on understanding customer needs, drive value propositions, expand our offering across the world, improve the customer journey, and contribute to our future roadmap and value offering. You will work closely with Sales, Operations and our Partners to deliver compelling services that create value for both our customers and EVBox. Furthermore, you will create and execute an all-in-one hassle-free solution for our customers in cooperation with working closely with our Solution teams.
Responsibilities:
Product strategy & development
Work closely with our Product Marketing teams to understand customer needs, strengthen our product vision, recognize opportunities and create value offerings
Translate business needs into (field) service partner capabilities needed and drive the commercial proposition and roadmap
Coordinate end-to-end implementation to deliver best in class services
Ensure service portfolio consistency across the EMEA and North America
Contribute to international tenders and bids with services offerings
Lead the definition & development of our services offering for large, multiregional customers
Work closely with a diverse range of stakeholders, like New Product Introduction, Marketing, Solutions Teams, Operations and Finance etc to prepare for launch
Product Management
Manage the EVBox services product life cycle from new concept & design, strategic planning to tactical activities
Responsible for the product planning and execution throughout the product lifecycle
Optimize the customer journey of using services, including key partners and internal support
Work closely with the internal organization to ensure volume, revenue and customer satisfaction goals are met
Assess value, develop business cases, prioritize and translate business requirements into functional requirements and capabilities to deliver services
Create and optimize Sales materials, (online) FAQ's and instructions for Customers and L1/L2 Support in cooperation with product marketing
Provide regular in-depth training to pre-sales engineers & sales team and present Services updates in monthly Sales meeting
Requirements:
Obtained a Bachelor or Master's degree in Engineering or Business
At least 5+ years working experience in a digital services/SaaS or product environment
Proven track record in (hardware) installation and/or service industry, preferably in EV and/or Energy
Proven experience in gathering and transforming customer needs and business requirements into a successful product strategy including planning, creating product roadmap and launching services
Experience with B2B and/or B2B2C facing solutions
Experience in applying Design Thinking
Strong project management, organizational and planning skills
Scale-up mentality, out-of-the-box thinker, curious by nature
Helicopter view and high attention to detail
Analytical and structured mindset, driving fact-based decision making
Ownership: result-oriented, hands-on and strong in execution
Ability to work independently in a dynamic and fast-paced environment
Fluent Verbal and written communication skills in English
EVBox is the leading global manufacturer of electric vehicle charging stations and charging management software. With an installed base of over 250,000 charging points including 1000 fast charging points in 55 countries. EVBox drives sustainable mobility, by bringing the leading electric vehicle charging solutions to the world. Just like the automobile replaced the horse and carriage, so will electric vehicles replace combustion-based automobiles. A charging point at every parking spot, an Electric Vehicle for every driver.
Who we're looking for:
Product Manager, Services
As commercial Product Manager , you'll be part of our Global Services & Support team, reporting into our lead Product Manager Services. The global Services & Support team is servicing all our customers who have purchased EVBox products. With Services ranging from remote diagnostics to preventive maintenance for our EVBox charging stations, but also Professional Services like Consultancy, onboarding & educational services.
In your role you will be owning the expansion of our Services portfolio, based on understanding customer needs, drive value propositions, expand our offering across the world, improve the customer journey, and contribute to our future roadmap and value offering. You will work closely with Sales, Operations and our Partners to deliver compelling services that create value for both our customers and EVBox. Furthermore, you will create and execute an all-in-one hassle-free solution for our customers in cooperation with working closely with our Solution teams.
Responsibilities:
Product strategy & development
Work closely with our Product Marketing teams to understand customer needs, strengthen our product vision, recognize opportunities and create value offerings
Translate business needs into (field) service partner capabilities needed and drive the commercial proposition and roadmap
Coordinate end-to-end implementation to deliver best in class services
Ensure service portfolio consistency across the EMEA and North America
Contribute to international tenders and bids with services offerings
Lead the definition & development of our services offering for large, multiregional customers
Work closely with a diverse range of stakeholders, like New Product Introduction, Marketing, Solutions Teams, Operations and Finance etc to prepare for launch
Product Management
Manage the EVBox services product life cycle from new concept & design, strategic planning to tactical activities
Responsible for the product planning and execution throughout the product lifecycle
Optimize the customer journey of using services, including key partners and internal support
Work closely with the internal organization to ensure volume, revenue and customer satisfaction goals are met
Assess value, develop business cases, prioritize and translate business requirements into functional requirements and capabilities to deliver services
Create and optimize Sales materials, (online) FAQ's and instructions for Customers and L1/L2 Support in cooperation with product marketing
Provide regular in-depth training to pre-sales engineers & sales team and present Services updates in monthly Sales meeting
Requirements:
Obtained a Bachelor or Master's degree in Engineering or Business
At least 5+ years working experience in a digital services/SaaS or product environment
Proven track record in (hardware) installation and/or service industry, preferably in EV and/or Energy
Proven experience in gathering and transforming customer needs and business requirements into a successful product strategy including planning, creating product roadmap and launching services
Experience with B2B and/or B2B2C facing solutions
Experience in applying Design Thinking
Strong project management, organizational and planning skills
Scale-up mentality, out-of-the-box thinker, curious by nature
Helicopter view and high attention to detail
Analytical and structured mindset, driving fact-based decision making
Ownership: result-oriented, hands-on and strong in execution
Ability to work independently in a dynamic and fast-paced environment
Fluent Verbal and written communication skills in English