Field Support Engineer AC

Organization icon


Location icon

Amsterdam, Netherlands

Clock icon

30+ days ago

We're looking for Field Support Engineers to join our Support Team in the Netherlands. Want to help create a sustainable future of transportation that's better for everyone? Are you customer-focused and have an interest in electronics? If so, keep reading!

About Us

We're EVBox. We believe in a future where daily transportation is emission-free and sustained by smart charging infrastructure. That's why we've made it our goal to accelerate the adoption of electric mobility by bringing the most accessible and scalable charging solutions to the world. However, the transition from gas to electric cars will change a great deal of what we know about transportation. We're going to need EV charging infrastructure that is accessible, reliable, and future-proof.

The growth and success of EVBox is driven by the passion and dedication of everyone in the company. Today, EVBox has grown into an international team across multiple offices in Europe and the United States with hundreds of driven professionals coming from different walks of life working for us. We're a fast-growing scale-up within the beating heart of the clean tech industry - will you join us?

A bit about the team and role:

We are looking for AC Field Support Engineers to join our Support team. This is a predominantly technical role that requires travel to client sites in your region. You will provide a high level of technical support for Charging Stations with a wide array of complex issues across our AC product line. We'll need you to be able to reliably deliver results and ensure proper support to our partners. You'll be traveling to our partners' locations in order to resolve on-site issues that cannot be solved remotely. You will also be responsible for handling escalations from our L2 support team. You can be located either in the Netherlands, Germany or France near one of our Support hubs and you will be traveling within the EU up to 60% of the time.

Want to help create a sustainable future of transportation that's better for everyone? If yes, then take a look at what your role with us will entail.

You will be part of the Global Second Line Support team that is responsible for supporting questions raised by our L2 Support Engineers. As part of our "L2.5" Technical Support team you will be responsible for resolving the most complex issues from L2, escalating those you can not resolve yourself to our L3 Engineering team. You will be the link between L2 and L3 and one of your main responsibilities will be implementing L3 knowledge at L2 by collaborating with the Training department and Knowledge Management. Additionally, you will be responsible for increasing the technical knowledge of L2 Engineers as well as ensuring that processes and procedures are always fully up to date.

"I am part of a very reliable team - I know that whenever I need help, someone will always be there to support me and I am trying to do my best to make my colleagues feel the same way." – anonymous review in the yearly survey

Your main responsibilities will include, but aren't limited to:

  • Track concerns and tasks, and follow up on tickets in the available incident management system (Salesforce)
  • Resolve complex issues on-site
  • Assure that key escalations are resolved
  • Perform root cause analysis on new issues faced
  • Perform deep analyses of technical inquiries and provide feedback on hardware and firmware development
  • Ensure proper escalation of issues and follow up
  • Ensure that technical incidents are properly documented and followed-up on, including providing feedback to the relevant teams internally (i.e. Quality, Supply Chain, L3 Support, Project Management, Training and Knowledge Management)

You'll be leaving your mark in this important field for a sustainable future.

The experience our team would benefit from:

  • Bachelor's degree in a technical field (electrical engineering, electronics, mechanical engineering or similar)
  • Fluency in English required.
  • At least 5 years of work experience in (technical) support roles (ideally within technology / energy / electrical / automotive companies)
  • At least 5 years of hands-on experience working with hardware
  • Any experience with cloud connected embedded systems, or programming / scripting languages (i.e. embedded C, JSON, XML) is advantageous (but not mandatory)
  • Experience troubleshooting fieldbus systems (e.g. RS-485, CAN) is considered a plus.
  • Another European language (French, German, Dutch, Norwegian, Spanish) is considered a plus

Skills and Behaviours We Value:

  • We're still growing and learning as a business, so we like people who can help us improve with ideas and suggestions
  • Experience with or interest in the field of technology, mobility, clean-tech is preferred
  • Ability to multitask, prioritise and keep overview when there are multiple customer requests
  • Able to remain professional and courteous with customers at all times
  • You like to notice details and have a commitment to quality

We're not looking for you to tick all the boxes we listed above. What matters most is that we share the same values, passion and work ethic. Don't let the imposter syndrome get in the way of a great career move and apply—we'd love to hear from you.

At EVBox, we believe that when people feel valued and rewarded their potential is unlimited. We offer competitive salaries and review remuneration packages regularly to ensure that our pay always positively reflects performance. We promote within, offering learning and development opportunities, and we also provide the following benefits:

  • Competitive salary ... meaning, we imagine we'll offer a salary around the 45k mark, but maybe we're wrong! We don't like to rule anyone in or out based purely on salary. If you think you might be the right person, please apply.
  • 25 holiday days
  • Private pension contribution
  • Discount on medical insurance

That's not all. We understand that everyone is different, our benefits package is currently under review, but we offer a range of voluntary benefits aimed to suit every lifestyle:

  • Holiday swap (2 days);
  • Work from home and a budget to set up your home office
  • Work from anywhere for 2 weeks
  • Commuting allowance
  • Personal development budget.

Are you passionate about the EV industry? Do you have an interest in renewable resources, new sustainable technologies, and clean future-proof products? Our growth and success are driven by the passion and dedication of everyone here at EVBox.

Across our 13 locations, more than 700 EVBoxers work together to provide electric vehicle charging solutions that help businesses move forward. Are you ready to join them? Hit apply. Want us to know why you're interested - a short cover letter always helps!

EVBox is an Equal Opportunity Employer. We guide ourselves using three values: being passionate, being reliable, and being human. EVBox celebrates diversity and is committed to providing an environment of mutual respect where all employment decisions are based on qualifications, merit, and business need.

EVBox will retain your personal data collected through the application process for 1 year after the position is filled in case of rejection. You can request your data to be deleted at any time. Please read here how EVBox processes your personal data.

EVBox will retain your personal data collected through the application process for 1 year after the position is filled in case of rejection. You can request your data to be deleted at any time. Please read here how EVBox processes your personal data.