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Digital Partner Service Product Manager

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EVBox

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Amsterdam, Netherlands

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30+ days ago

We're looking for a Digital Partner Service Product Manager to join our team in Amsterdam. To be successful in this role you should be passionate about partner digital support and providing tools to solve any inquiry or issue partners may have. and be able to reliably deliver 90% of all partner interactions online. This will be achieved by continuously implementing and maintaining the 10 most frequent issues translated into self service solutions.
Want to help create a sustainable future of transportation that's better for everyone? If yes, then take a look at what your role with us will entail.
About EVBox
We empower forward-thinking businesses to build a sustainable future by providing flexible and scalable electric vehicle charging solutions.
You'll be contributing to the way our innovative charging solutions are designed, built, and maintained. At every stage, our solutions need to be in peak condition to make electric mobility easy and affordable for businesses and drivers around the world.
"I chose to work for EVBox to provide my expertise in an innovative and growing market–for very technical products requiring an irreproachable quality. By contributing towards a zero-emission future, we're helping to save the planet and this is important to me. I am proud to be an EVBoxer and we share an exceptional team spirit." — Helder, Production Manager
For more information, check out our YouTube video "Kristof Vereenooghe, CEO of EVBox Group, reflects on 2020 and discusses the journey ahead"

What you'll be doing
You will work on setting up, growing and maintaining the self service platform that will support our product line. You will learn from online interactions and translate these into better product services and improved processes. You will work from our Amsterdam office (when allowed) and report to the Manager, Partner Support.
Your main responsibilities will include, but aren't limited to:
  • Owning the Definition, initiation of new functionalities/user interface, form integrations, and new content/categories/topics on this platform.
  • Growing and promoting the Partner Support channel into the most relevant service channel for our customers
  • Analysing traffic to fuel the continuous improvement needed to service our partners
  • Developing and growing a clear vision for your service and advocate that vision to the development team and customer/partner service colleagues
  • Connecting and inspiring all responsible in the Customer/partner Service domain
  • Conducting experiments that (dis)prove the perceived added value of innovations. Challenge colleagues (including developers) to methodically tackle the right issues
  • Together with the IT team, devising and implementing a sustainable way of working that befits the dynamic nature of our Customer Service organisation
You'll be leaving your mark in this important field for a sustainable future.
What you'll bring to the team
Technical Skills/ Hard Skills
  • Previous experience in a similar digital partner support role
  • Experience in digital partner support development.
  • Background in working B2B2C
  • Ability to prioritise the right innovations and keep self service future-proof by striking the right balance between innovating, maintenance, and operational support
  • Analytical, factual business case builder
  • Proficient in web based application (chat web forms, analytical tools (ex. Google Analytics)
We need someone who is
  • Energetic!
  • Ambitious
  • Self directed
  • A strong communicator and skills and is comfortable presenting to senior management
  • Pragmatic/hand on
  • Able to persevere
Additional benefits we bring to the table

  • Holiday Swap (2 days)
  • Access to learning platforms and personal development budget
  • Volunteer Day
  • Work from anywhere for 2 weeks
  • Work from home (even post-corona) + budget to set up your home office

Still need convincing? Find out even more about us by visiting blog.evbox.com and by checking us out on LinkedIn, YouTube, Instagram, Facebook, and Twitter.

What it's like to work at

We work together to power our sustainable future. Here's what drives us:
  • Our friendly, entrepreneurial, and collaborative work environment
  • Working to help grow one of the key regions in Europe with your work
  • Bringing new ideas that are always highly appreciated
  • Interacting in an environment with colleagues from all over the world
  • Working in a brand new office in Amsterdam West that meets all your needs (when not working from home)
Due to legal requirements you must have a valid work permit.
EVBox is an Equal Opportunity Employer. We guide ourselves using three values: being passionate, being reliable, and being human. EVBox celebrates diversity and is committed to providing an environment of mutual respect where all employment decisions are based on qualifications, merit, and business need.
Ready to power our sustainable future? Hit apply.