Strategic Manager, Commercial Operations

Envita Solutions, formerly known as Heritage Interactive Services, is a leading total waste management partner. The company is dedicated to fostering a healthier planet by transforming complex waste challenges into sustainable solutions. Headquartered in Indianapolis, Indiana, Envita Solutions operates in the U.S., Mexico, and Canada, has over 300 employees, and a network of over 3,000 supplier partners. A division of The Heritage Group, Envita Solutions is part of a portfolio of more than 30 companies specializing in heavy construction and materials, environmental services, and specialty chemicals. With unique access to research and development and a leading hard tech corporate venture capital portfolio, Envita Solutions is at the forefront of waste and climate challenge innovation.

At Envita, our guiding principles are the foundation of our company. Our vision is to foster a healthier planet by transforming complex waste challenges into sustainable solutions. We exist to protect human health and the environment and build a safer, more sustainable world. We believe in creating enduring value, building long-term relationships and mutual trust, betting on our people, keeping our eyes open for opportunity, tackling the big problems, and doing the right thing-always.

The Strategic Manager, Commercial Operations is a key contributor to Envita Solutions' mission to deliver innovative, sustainable, and high-performance solutions for our commercial partners. This role supports the full commercial lifecycle—leading new business implementation, elevating the customer voice, conducting on-site engagement, and ensuring strong renewal outcomes for our diverse portfolio of environmental and logistics programs.This position serves as a strategic connector between Sales, Operations, Customer Experience, and senior leadership, ensuring that newly awarded programs launch successfully, customer needs are understood and acted upon, and long-term growth opportunities are identified and executed.

Essential Functions

• Partner with Sales and senior leaders to develop growth roadmaps for new and existing customer programs.
• Identify opportunities for program expansion, operational optimization, added service lines, and improved customer outcomes.
• Support development of commercial narratives, program metrics, sustainability impact stories, and renewal proposals.
• Analyze customer trends, operational data, contract performance, and market insights to support long-term strategic planning.
• Represent Envita Solutions during customer site visits throughout the RFP, implementation, and renewal phases.
• Assess facility operations, program readiness, safety considerations, material flow, and process efficiency.
• Prepare site visit reports with clear action items, operational recommendations, and risk mitigation steps.
• Build and maintain trusted relationships with customer stakeholders at all levels—operations, procurement, sustainability, and leadership.
• Lead the end-to-end onboarding of newly awarded customer programs across recycling, logistics, sustainability, and managed services solutions.
• Translate RFP commitments and program scope into clear operational plans and standardized processes.
• Manage project timelines, deliverables, and cross-functional coordination using TaskRay, Salesforce, and supporting Envita Solutions platforms.
• Facilitate internal and external kickoff meetings, oversee implementation milestones, and drive post-launch performance stabilization.
• Act as a champion of customer insights, gathering feedback from site visits, performance reviews, and day-to-day interactions.
• Conduct structured customer listening sessions to identify improvement opportunities, growth potential, and operational risks.
• Aggregate customer insights and partner with Operations, Sustainability, and Commercial teams to enhance program design and service delivery.
• Lead proactive management of upcoming contract expirations to ensure seamless renewal strategy and preparation.
• Coordinate cross-functional reviews of program performance, pricing, service enhancements, and customer feedback.
• Contribute to renewal proposals, pricing recommendations, and contract amendments.
• Monitor operational and financial KPI performance to ensure Envita meets—or exceeds—contracted commitments.
• Drive alignment between Sales, Operations, Sustainability, Logistics, Finance, and Customer Experience teams.
• Identify and implement process improvements to elevate onboarding quality, customer communication, and program efficiency.
• Maintain documentation, dashboards, and reporting for all commercial operations activities.
• Support development and expansion of Envita Solutions’ standardized implementation frameworks and customer engagement playbooks.
• Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company’s core values, competencies, and skills.
  
  

Education Qualifications

• Required High School or Equivalent
• Bachelor's Degree in Business, Operations, Sustainability, Supply Chain, or related field
• Preferred Master's Degree MBA, or other related fields
  
  

Experience Qualifications

• Required 5+ years management experience in TWM, supplier partnerships, commercial and or operational functions
• 5+ years of experience in commercial operations, project management, customer solutions, or strategic account management—preferably within environmental services, recycling, waste management, logistics, or similar industries.
  
  

Skills And Abilities

• Knowledge and experience in the manufacturing space is beneficial.
• Professional acumen at a corporate and/or onsite leadership level needed
• Experience in one of the following categories preferred: Sustainability, Consultative Solutions, Environmental, or Customer Account Management.
• Experience balancing and delivering multiple projects in a deadline driven environment.
• Must possess strong attention to detail.
• Effective time management skills.
• Excellent communication and relationship building skills.
• Ability to foster lasting relationships with clients and supplier partners.
• Must be comfortable building relationships in-person and remotely.
• Ability to solve problems and provide solutions with limited direction.
• Ability to review and execute on proposals with strong business acumen.
• Strong Microsoft Office skills, with specific hands-on experience with Excel and Power Point.
• Ability to develop a sound knowledge and understanding of various federal, state, and local industry-related regulations.
• Strong communication, customer engagement, and cross-functional leadership skills
• Proficiency with TaskRay, Salesforce, or comparable project management and CRM platforms.
• Demonstrated ability to manage complex programs, navigate ambiguity, and drive measurable outcomes
• Customer-first mindset with strong relationship-building capability
• Operational and analytical thinking, strategic planning and commercial acumen
• Effective project management and organizational discipline
• Ability to influence and lead across teams
• Continuous improvement and innovation mindset
  
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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