Experienced Residential HVAC Service Technician / Service Team Lead

We’re looking for an Experienced Residential HVAC Service Technician ready to take the next step into a leadership role. This position is ideal for a strong residential service tech with 2–5 years of hands-on experience who also has experience leading, mentoring, and helping build a service team.

You’ll remain active in the field while playing a key role in supporting junior technicians, improving service processes, and helping grow a high-performing residential HVAC service department.

Key Responsibilities

• Lead by example with a strong focus on quality workmanship, safety, and customer experience
• Diagnose, service, and repair residential HVAC systems (gas furnaces, heat pumps, AC, boilers, mini-splits)
• Perform preventative maintenance and system tune-ups
• Clearly explain issues and solutions to homeowners in a professional, friendly manner
• Accurately complete service tickets, notes, and recommendations
• Follow safety procedures and company standards
• Maintain a clean, organized service vehicle
• Participate in on-call rotation as needed
• Mentor and support junior technicians; assist with onboarding and training
• Help build and refine residential service department systems, workflows, and standards
• Communicate clearly with coworkers, managers and customers
• Provide troubleshooting support and technical guidance to other technicians
• Maintain accurate service documentation
• Represent the company professionally in customers’ homes

Required Qualifications

• 2–5 years of residential HVAC service experience
• EPA Universal Certification (required)
• Experience acting as a lead technician, mentor, or trainer
• Strong diagnostic and troubleshooting skills on residential systems
• Valid driver’s license with clean driving record
• Strong communication, leadership, and customer-facing skills
• Ability to work independently while supporting team development

Preferred Qualifications

• Experience helping launch or scale a residential HVAC service department
• Familiarity with residential service software and dispatch systems
• Interest in long-term leadership or service management growth
• HVAC Journeyman License preferred

Compensation & Benefits

• Competitive pay based on experience ($38/hour starting pay, more for more experience)
• Performance bonuses and spiffs
• Company vehicle, tools, and phone
• Health, dental, and vision insurance
• Paid time off and paid holidays
• Ongoing technical and leadership training
• Clear growth path into Service Manager or Operations leadership

Why Join Us?

• Opportunity to help build and shape a residential service department
• Leadership role without being stuck behind a desk
• Supportive management team with a long-term vision
• Consistent residential service work throughout the year