One-Year Outreach and Membership Services Assistant

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Earthjustice

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Remote

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Earthjustice is the premier nonprofit environmental law organization. We take on the biggest, most precedent-setting cases across the country. We wield the power of law and the strength of partnership to protect people’s health; to preserve magnificent places and wildlife; to advance clean energy; and to combat climate change. We partner with thousands of groups to engage on the critical environmental issues of our time and bring about positive change. We are here because the earth needs a good lawyer.
Founded in 1971, Earthjustice has a distinguished track record of achieving significant, lasting environmental protections. We achieve this by hiring people who share a passion for justice and a healthy environment. Our headquarters are in San Francisco with offices in Anchorage, Bozeman, Chicago, Denver, Honolulu, Houston, Juneau, Los Angeles, Miami, New York, Philadelphia, Seattle, Tallahassee, and Washington, D.C.
Earthjustice’s Outreach & Membership Services team is seeking a one-year Outreach & Membership Services Assistant (“Assistant”) to provide day-to-day support as team transitions are determined. Under the supervision of the Associate Director of Membership Services, the Assistant will play a key role in Earthjustice’s donor engagement and support. The successful candidate will perform a variety of administrative and customer service tasks, including responding to donor and prospective donor phone calls, emails, letters; updating databases; producing stewardship and other types of collateral; supporting donor relations projects, and more. This role requires high attention to detail, strong interpersonal and organizational skills, and excellent verbal and written communication skills.
This is a full-time (37.5 hours/week) role that may be done fully remotely or on a hybrid schedule from one of Earthjustice’s offices. The successful candidate will work for 12 months with an anticipated start date in late-October 2025.
Responsibilities:
Constituent Services & Donor Stewardship (70%)
  • Coordinate with Outreach & Membership Services staff to respond efficiently and accurately to a high volume of donor inquiries by phone, email, social media, and other emerging channels.
  • Learn about Earthjustice’s current and past work to synthesize and package complex information into accessible communications, in preparation for inquiries from donors and the public.
  • Connect constituents to additional resources pertaining to their membership or Earthjustice programs.
  • Collaborate with Development staff and other Earthjustice teams to ensure alignment in our messaging, support the development of values-driven talking points, and organize our internal resources and reference materials.
  • Assist donors in making contributions over the phone, confirming their gift information, updating records, or providing copies of receipts.
  • Support the printing, sending, and tracking of tribute and memorial gifts.
  • Assist with stewarding public support donors with regular phone calls and emails thanking them for their contributions and sharing updates on our work.
  • Assist with development of materials and outreach pieces – both printed and digital – including developing and overseeing timelines, coordinating review of materials and production.
  • Support donor relations projects such as self-service improvements or special mailings to donors, including vendor coordination.
Internal Support & Data Integrity (25%)
  • Record donor information and activity in the database consistently and accurately.
  • Categorize and track inquiries from donors and supporters to provide reports on volume trends, and feedback connected to specific initiatives back to collaborative departments.
  • Participate in department and organizational work teams and projects, as needed.
  • Incorporate new technologies and processes that will improve efficiency and enhance donor experience.
  • Other duties, as assigned
Professional Development (5%)
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations and conferences.
  • Participate in trainings, webinars, affinity groups, and conversations to continuously deepen understanding of Earthjustice values: justice, partnership, excellence, and inclusion.
Qualifications:
  • Bachelor’s degree with 2+ years of relevant experience in administrative, fundraising, and/or customer service setting, or Associate’s degree with 5+ years of relevant experience.
  • Solid knowledge of Microsoft Suite, including Word, Excel, Teams, and Outlook, and openness to learning new systems and software.
  • Excellent customer service skills, including patience, problem resolution, creating welcoming environments, and a commitment to fostering positive relationships.
  • Exemplary organizational skills, including ability to handle multiple tasks, meet deadlines, and prioritize assignments.
  • Superior verbal and written communication skills, including exceptional telephone skills and demonstrated experience writing effective correspondence, reports, and other print collateral.
  • Ability to absorb and synthesize a broad range of information and communicate it in an understandable manner, vocally and in writing.
  • Meticulous attention to detail for proofreading, copy-editing, data entry, and maintaining records.
  • Ability to work and communicate with respect and compassion with diverse groups of stakeholders, that include donors, the public, and staff.
  • Strong sense of discretion, diplomacy, and judgement in working with donors, colleagues, and sensitive information.
  • Experience using a constituent relationship management (CRM) system, donor database email tools, or ticketing systems a plus.
  • Background and/or interest in social and/or environmental justice issues preferred.
  • Bilingual (Spanish/English) abilities a plus.
Compensation:
We offer a competitive salary and excellent, comprehensive benefits. Salaries at Earthjustice are determined by experience level and working location. The hourly pay ranges are:
  • New York, NY and San Francisco, CA: $36.26 - $40.26 per hour
  • Chicago, IL; Honolulu, HI; Los Angeles, CA; Seattle, WA; and Washington, D.C.: $34.41 - $38.26 per hour
  • Anchorage & Junea, AK; Denver, CO; and Philadelphia, PA: $32.62 - $36.26 per hour
  • Bozeman, MT; Houston, TX; and Miami & Tallahassee, FL: $30.82 - $34.26 per hour
  • Remote (US): varies by location
To Apply:
Interested candidates should submit the following materials via Jobvite. Applications submitted by 5:00pm PT on Friday, September 12 will be given priority, and applications received after the priority deadline may be reviewed on a rolling basis until the role is filled. Incomplete applications will not be considered.
  • Resume.
  • Cover letter.
  • Finalists will be asked to provide a list of 3 professional references, 2 of whom must be current or recent former supervisors.
Information about our hiring process and tips for success can be found at https://earthjustice.org/about/jobs/hiring-process. Please reach out to jobs@earthjustice.org if you are having technical difficulties submitting your application. No phone calls, drop-ins, or hard copies. Earthjustice only considers applications submitted for current openings via Jobvite. Unsolicited resumes or resumes for posted positions that are not submitted via Jobvite will not be reviewed or retained.
As an equal opportunity employer, Earthjustice is committed to employment practices that ensure that employees and applicants for employment are provided with equal opportunities without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information, or any other factor specified under applicable laws that is not related to the position.
Earthjustice will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act, and any applicable local ordinance, such as the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Act, or the Los Angeles City Fair Chance Initiative. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you.