Operations Support Specialist
Operations Support Specialist
12 month FTC
Ipswich/hybrid (3 days per week in the office)
CLOSING DATE – 28 April
Who we are:
We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals.
You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.
About the role:
As part of the Operations Strategy Team, the Operations Support Specialist will;
To be successful in this role you’ll ideally be…
As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support
your lifestyle. If successful in this role you’ll get:
Together, we make it happen.
At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background.
Talk to us about flexible working!
How to apply:
Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey.
If you want to find out more about Drax, check out our LinkedIn page to see our latest news.
We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email careers@drax.com
We reserve the right to close roles early when the particular role and / or location has had sufficient applications.
12 month FTC
Ipswich/hybrid (3 days per week in the office)
CLOSING DATE – 28 April
Who we are:
We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals.
You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.
About the role:
As part of the Operations Strategy Team, the Operations Support Specialist will;
- Provide daily coaching, mentoring and skills development through side‑by‑side sessions, remote call listening, group coaching and off‑the‑floor support.
- Act as a role model and process expert, offering senior advice, sharing technical knowledge, and ensuring documentation, processes and best practice remain accurate and up to date.
- Champion well-being and engagement initiatives while fostering effective working environments and strong collaboration with key internal and external stakeholders.
- Drive high levels of compliance, support continuous improvement projects, and confidently challenge operational delivery to ensure excellent customer experience.
- Maintain skills matrices, support upskilling plans, assist with CSA tasks when required, and contribute to departmental projects using structured tools such as 4E.
To be successful in this role you’ll ideally be…
- Experienced in a customer‑focused environment, with strong communication skills to present complex information clearly, listen effectively, and respond appropriately to both internal and external stakeholders.
- Skilled in adapting communication, coaching and training styles to suit different individuals, providing constructive feedback, supporting development, and maintaining a positive, approachable manner.
- Highly organised, flexible and proactive, able to multitask in changing environments, identify opportunities for improvement, and confidently use Microsoft Office (Word, Outlook, Excel and PowerPoint).
- An understanding of the electricity industry and regulatory requirements would be advantageous, with the ability to use data insights to identify learning needs and drive continuous improvement.
As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support
your lifestyle. If successful in this role you’ll get:
- A discretionary bonus depending on company performance
- Private Healthcare
- SAYE (Sharesave): discretionary scheme from time to time
- Personal accident cover
- Group personal pension plan where we’ll pay up to 10%
- Holiday 25 days plus bank holidays
- Reimbursement of the cost of your annual membership of one relevant and appropriate professional body
Together, we make it happen.
At Drax, we’re committed to fostering an environment where everyone feels valued and respected, regardless of their role. To make this a reality, we actively work to better represent the communities we operate in, foster inclusion, and establish fair processes. Through these actions, we build the trust needed for all colleagues at Drax to contribute their perspectives and talents, no matter their background.
Talk to us about flexible working!
How to apply:
Think this role’s for you? Click the ‘apply now’ button to begin your Drax journey.
If you want to find out more about Drax, check out our LinkedIn page to see our latest news.
We understand that you may have some additional questions about the role. If you’d like to have a confidential chat to discuss the role in more detail, please email careers@drax.com
We reserve the right to close roles early when the particular role and / or location has had sufficient applications.