Customer Success Specialist with English & Arabic
Job Title: Customer Success Specialist with English & Arabic (Agriculture / IoT)
Location: İzmir (Bornova)
Contract Type: Full-time, On-site
Reporting to: Customer Success Lead
About Doktar
Doktar Technologies is a leading Agritech company, headquartered in the Netherlands with offices in Amsterdam, Istanbul, and Izmir. Doktar develops cutting-edge hardware, software, and sustainability programs that empower multinational companies and farmers to make data-driven decisions. Leveraging IoT, remote sensing, machine learning, and artificial intelligence, Doktar drives smarter and more sustainable agri-food value chains — enabling healthier, more accessible food, supporting regenerative farming, and helping combat climate change.
About the Role
We are looking for a Customer Success Specialist to join our agricultural technology operations team in Bornova, İzmir. This role focuses on ensuring a seamless customer experience throughout the full lifecycle of Doktar’s smart agricultural solutions — from installation and onboarding to ongoing support and performance optimization.
You will be actively involved in field operations, including installation and setup of IoT devices, both locally and internationally. Acting as a key point of contact between customers and internal teams, you will play a critical role in delivering consistent value, ensuring customer satisfaction, and supporting the successful adoption of Doktar’s technologies in the field.
Key Responsibilities
- Manage the full customer success lifecycle for Doktar’s smart agriculture solutions, ensuring high levels of customer satisfaction.
- Perform and support on-site installation, setup, and commissioning of IoT devices in agricultural environments.
- Conduct regular device checks, maintenance, calibration, and performance monitoring.
- Provide technical support and training to customers, ensuring effective and optimal use of solutions.
- Handle service requests and coordinate issue resolution in collaboration with technical teams.
- Travel domestically and internationally to support customer deployments and field operations.
- Gather and communicate customer feedback to product and operations teams for continuous improvement.
- Maintain accurate service and activity records; prepare reports on customer performance and satisfaction.
- Collaborate with cross-functional teams to ensure a seamless end-to-end customer experience.
- Contribute to the development of customer success processes, tools, and documentation.
Requirements
- Bachelor’s degree in Agriculture, Engineering, Technical disciplines, or a related field.
- Minimum 2 years of experience in customer success, technical support, aftersales, or field operations (preferably in agritech or IoT environments).
- Strong customer orientation with problem-solving and coordination skills.
- Hands-on mindset with willingness to work in field conditions and rural environments.
- Willingness and ability to travel frequently, including international travel.
- Good command of Turkish & English (written and spoken).
- Strong communication and reporting skills.
- Familiarity with IoT systems, hardware installations, or agricultural technologies is a plus.
- Active driver with a B category driving license.
- Available to start immediately
What We Offer
- The opportunity to work in a purpose-driven company contributing to a sustainable future.
- A dynamic, customer-facing role combining field work and international exposure.
- Hands-on experience with cutting-edge agricultural technologies and global-scale projects.
- Opportunities for professional growth and development.
- Private health insurance covering family members under 22 years.
- Monthly meal vouchers & transportation allowance.
- Performance-based annual bonuses.