Customer Relationship Manager
Join Doconomy and help reshape how finance drives positive changeJoin Doconomy, a market leader in impact technology, here to rewrite the financial system. We are dedicated to driving global climate action by equipping banks with innovative financial tools that educate and foster positive change.
By combining behavioral science with financial technology, our ecosystem of solutions helps banks integrate features directly into their apps that make it simple and engaging for customers to save, invest, and reduce their environmental impact.
Our team brings together expertise from banking, fintech, sustainability, behavioral science, and product design to build solutions that make sustainable living and financial well-being accessible to millions.
We are looking for bright, courageous, and passionate people to join us in shaping the future of finance.
About the roleAs our Customer Relationship Manager, you will own the client relationship from onboarding through ongoing account management. You will guide clients on using our products effectively, help them achieve their goals, and ensure smooth adoption and value realization. You will act as the main point of contact for your portfolio of clients, balancing strategic account management with hands-on delivery and support, and coordinating with internal teams throughout the client’s journey.
You will report to the Head of Customer, working closely with product, growth, and commercial stakeholders to ensure our clients receive structured, proactive, and high-quality services.
The impact you will haveOur commercial agenda for the coming year is ambitious. Our clients are global banks and financial institutions operating at scale. You will be responsible for ensuring they maximize the value of our products, meet agreed KPIs, and see clear business impact.
You will act as the primary point of contact for your accounts and as the voice of the customer internally.
What You Will Do
By combining behavioral science with financial technology, our ecosystem of solutions helps banks integrate features directly into their apps that make it simple and engaging for customers to save, invest, and reduce their environmental impact.
Our team brings together expertise from banking, fintech, sustainability, behavioral science, and product design to build solutions that make sustainable living and financial well-being accessible to millions.
We are looking for bright, courageous, and passionate people to join us in shaping the future of finance.
About the roleAs our Customer Relationship Manager, you will own the client relationship from onboarding through ongoing account management. You will guide clients on using our products effectively, help them achieve their goals, and ensure smooth adoption and value realization. You will act as the main point of contact for your portfolio of clients, balancing strategic account management with hands-on delivery and support, and coordinating with internal teams throughout the client’s journey.
You will report to the Head of Customer, working closely with product, growth, and commercial stakeholders to ensure our clients receive structured, proactive, and high-quality services.
The impact you will haveOur commercial agenda for the coming year is ambitious. Our clients are global banks and financial institutions operating at scale. You will be responsible for ensuring they maximize the value of our products, meet agreed KPIs, and see clear business impact.
You will act as the primary point of contact for your accounts and as the voice of the customer internally.
What You Will Do
- Own a portfolio of B2B enterprise clients, managing the full customer lifecycle from implementation to ongoing account management
- Support pre-sales by shaping deal scope and guiding clients from contract to onboarding
- Lead client onboarding as project manager, ensuring smooth execution and go-live
- Establish structured governance through regular check-ins, QBRs, and follow-ups
- Drive product adoption and feature uptake using data-driven insights and best practices
- Identify and pursue opportunities for account growth
- Champion client needs internally
- Ensure clients receive timely support, addressing questions, issues, or bugs directly or via internal teams
- Handle escalations professionally, ensuring quick and effective resolution
- Maintain accurate CRM records and structured account planning
- You have experience in account management, customer success, or customer delivery in a B2B SaaS or tech-driven environment
- You are comfortable balancing strategic dialogue with hands-on execution
- You build trust easily and can manage stakeholders at different seniority levels
- You have a commercial mindset and understand retention, expansion, and long-term value creation
- You are structured, proactive, and take ownership
- You stay calm and solution-oriented in complex situations
- You have a relevant academic degree in business, finance, technology, or a related field
- Strong client relationship and stakeholder management skills, ability to build trust and influence at multiple levels
- Experience guiding clients through onboarding, product adoption, or integration processes
- Ability to analyze client data to inform recommendations and adoption strategies
- Comfortable coordinating with cross-functional teams to solve client challenges
- Flexible and adaptable, able to shift between operational execution and strategic thinking in evolving environments
- Previous experience working with demanding enterprise stakeholders
- Previous experience leading or coaching a technical team
- Experience managing technical migrations or platform upgrades for enterprise clients
- Understanding of sustainability, ESG, or climate-related financial products
- A permanent full-time role, with a six-month probationary period applied.
- Start date as soon as possible.
- We value this role at 47,000–52,000 SEK per month, depending on skills, seniority, and overall match. In line with our commitment to salary transparency and the EU Pay Transparency Directive, we believe being clear with the salary band upfront is both fair and respectful of everyone’s time.
- This role is based in Stockholm with a hybrid setup, spending 3 days per week collaborating at our A-house office on Östermalm, with flexibility to work 2 days from wherever you feel most productive.
- You will be part of a distributed, international team across 9 countries, working cross-functionally toward shared goals.
- Comprehensive health & wellbeing insurance
- 10% occupational pension plan
- Wellness allowance of 5,000 SEK per year
- 30 days of paid vacation, plus 2 additional self-care days
- Apple devices, including Mac and iPhone
- Please note that we do not offer visa sponsorship or relocation support for this role.
- We kindly decline contact from recruitment agencies, staffing firms, or other intermediaries. We are only interested in direct applications from candidates.