Customer Operations Specialist Intern

Who we are:

Delta, founded in 1971, is a global provider of power and thermal management solutions. Its mission statement, "To provide innovative, clean and energy-efficient solutions for a better tomorrow," focuses on addressing key environmental issues such as global climate change. As an energy-saving solutions provider with core competencies in power electronics and automation, Delta's business categories include Power Electronics, Mobility, Automation, and Infrastructure.

About the role:

Multi-functional role with responsibilities encompassing every aspect of Sales Order management. Point-of-Contact and liaison between Delta and our Customer. Comfortable operating in a fast-paced, challenging environment. Self-motivated, critical thinker, possessing a highly driven, professional mindset towards customer focus. Capable of operating independently making business decisions that align with corporate and department policies. Delta’s core goals include delivering quality products, on time with an excellent customer experience; this position is pivotal in achieving that goal.

Key Responsibilities:

• Daily, detailed order management of assigned customer accounts. Oversees sales order life cycle (po receipt, order entry, setting price points, planning, shipping and invoicing).
• Performs high-level Material Planning functions in SAP to interpret inventory positions in to plan or update Sales Orders and create Delivery Notes for Shipping Dept.
• Liaison with all internal departments…Sales, Purchasing, Production Planning, Shipping, Warehouse, RMA and Finance to guarantee our customer commitments are delivered on-time and in-full.
• Develops or updates current customer specific and departmental procedures and policies to improve efficiency and accuracy in order management and operational activities.
• Provides operational updates (Open Order, Delivery Status and Invoice Reports) to customer via customer portals, email, phone calls and regularly scheduled meetings.
• Reports to Management and Sales Team through weekly meetings using Excel re-ports; utilizing functions such as (Pivot Tables, VLOOKUP and Charts)
• Coordinates with other Delta manufacturing and warehousing facilities to schedule customer drop shipments.
• Assists Accounts Receivable and Accounts Payable teams in resolving outstanding invoice issues.

Minimum Qualifications:

• Proficient, experienced computer software user across multiple platforms. MS Office (Outlook, Excel, Word and Power Point) and ERP systems (SAP highly preferred).
• Excellent typing and data entry skills; highly focused on attention to detail and accuracy.
• Effective communication skills, both oral and written, with experience in customer facing exposure.
• Demonstrated ability to comprehend a broad range of complex issues and problem solve real-time while working with customer base.
• Established history operating in collaborative team atmosphere. Effective time management and organizational skills, with ability to prioritize critical tasks.

Preferred Qualifications:

• 1-2 years' experience in customer service or business operations environment.