Customer Service Representative
Delta, founded in 1971, is a global provider of power and thermal management solutions. Its mission statement, "To provide innovative, clean and energy-efficient solutions for a better tomorrow," focuses on addressing key environmental issues such as global climate change. As an energy-saving solutions provider with core competencies in power electronics and automation, Delta's business categories include Power Electronics, Mobility, Automation, and Infrastructure.
About the role:
Key responsibilities:
Responsible processing purchase orders in SAP in a timely manner, following up the task closely and ensure close the loop (shipping samples, replacement units, parts, and samples. New account set up, shipment completion). Assist with RMAs, tracking and managing orders when needed. Using company tool (portal.) to make sure the paperwork has been filled out correctly to follow process.
Perform an array of sales operation tasks (process orders, create credit memo, ship samples and parts, new account set up).
Minium Qualifications:
Microsoft office tool
Data Analysis experiences
Familiar with EDI, SAP
Minimum college graduate
Previous sales support experience is preferred
Bilingual English-Mandarin ( Preferred)
Benefit at Delta Electronics Americas: Life at Delta
EEO Statement:
Delta Electronics Americas is an Equal Opportunity Employer and is committed to compliance with all applicable federal, state, and local laws. Delta Electronics America is committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, national origin, disability, veteran status, or any other protected characteristic.
Actual pay will depend on factors such as location, skills, experience, market conditions, and business needs. This role may also be eligible for incentive pay, subject to the terms of the applicable plan. Eligible employees receive company-provided benefits in accordance with plan terms and eligibility requirements. Benefits include health coverage, wellness resources, retirement savings plan, paid time off, and other company‑sponsored programs; parental leave is provided in accordance with applicable law.