Technical Operations Manager

Introduction:

We are a Privately-Owned Solar Engineering Services firm, focusing exclusively on the development of industry-leading solutions. We develop, design, and sell new products that are highly efficient and include customized installation solutions. Our racking systems have been successfully installed since 2009 for fortune 500 companies, municipalities and major utilities. Our products are the most efficient in the industry, which enhances the overall adoption of solar energy. The company offers a competitive salary with tier 1 benefits of medical, dental, vision and a company supported 401k plan.

About the role:

We are seeking a highly skilled Technical Operations Manager to oversee and support the daily functions of our Engineering, Technical Support, Procurement, Logistics, and Project Coordination teams. This individual will serve as a critical link between these departments and leadership, driving process optimization, technical oversight, and customer satisfaction. The ideal candidate is a strong leader who thrives in a fast-paced environment and can balance strategic thinking with hands-on execution.

Key Responsibilities

1. Team Leadership

• Manage and mentor the Engineering, Technical Support, Procurement, Logistics, and Project Coordination teams.
• Provide clear direction, coaching, accountability, and performance tracking.
• Establish KPIs and goals to support individual growth and team success.
• Facilitate problem resolution and implement corrective actions.

2. Process Optimization

• Develop and refine scalable processes for project delivery and execution.
• Lead continuous improvement initiatives to enhance efficiency, quality, and productivity.
• Oversee quality control processes, standards, and documentation.

3. Technical Oversight

• Review and validate customer proposals for accuracy and optimal solutions.
• Ensure compliance with UL certifications and required testing protocols.
• Strengthen the technical expertise and skill set of the team through training and support.

4. Customer Relations

• Act as a key technical point of contact for clients, addressing inquiries and concerns.
• Ensure clear, timely, and professional communication throughout project lifecycles.
• Build trust-based relationships with client design teams and supply partners.

5. Business Development Support

• Partner with sales teams to provide technical guidance and support.
• Represent the company at industry exhibitions, conferences, and networking events.
• Promote and uphold the company’s reputation as a trusted partner in renewable energy solutions.

Qualifications:

• Business or Technical degree required.
• Minimum of 3 years proven experience in operations, technical management, or related leadership roles.
• Strong background in engineering, preconstruction, or technical support.
• Demonstrated ability to lead cross-functional teams and drive performance.
• Excellent problem-solving skills with a process-oriented mindset.
• Strong communication skills, both internal (team/leadership) and external (clients/partners).
• Experience in renewable energy, solar, or related industries is a plus.

The ideal individual will align well with our Core Values:

• Trust
• Excellence
• Accountability
• Collaboration
• Service
• Innovation
• Gratitude

Hybrid schedule: WFH Monday and Friday, in office Tuesday-Thursday