Technical Solution Engineer (Milpitas)
CATL invites you to continue our legend of green energy!
CATL is a World Fortune 300 Company, a global leader who provides premier EV battery and energy storage battery for the world. 1 in the world for seven consecutive years and global energy storage battery shipment has also ranked No.ESS Technical Solution Engineer is the combination of application engineer and sales engineer. A technical solution engineer should support and service the customer by demonstrating the product function, technical benefits and value to help customer meet their company and business goals and help company to win projects. Additionally, technical solution engineers should gather feedback from clients and bridge the gap between internal development team and customer requirements, helping to refine products and services based on customer needs and experiences.
Product Demonstration: Deep understanding of the products or services of products and company. Be able to explain complex technical concepts to clients in a clear and understandable manner and contribute to sales presentations, as well as demonstrating products benefits, value and completed applications
# Engage in discussions to gather information, analyze the client's projects and requirements, and identify opportunities where company's solutions can add value to win the opportunities
# Solution Development: Once understand the client's needs, sales engineers work to develop solutions that align with the client's projects. Provide clients with technical support as needed and relay information to our development teams for product development and update needs
# These proposals need to address the technical aspects while also highlighting the business value for the client as well as prepare the documents according to customer requirements which may include specifications, users manual, disposal proposal, etc.,
# Technical Support: Provide ongoing technical support to clients, answering questions, addressing concerns, and helping with any technical issues that arise
# Risk Assessment and Problem Solving: Identify the possible issues ahead and provide preventative solutions for the risks. Resolve the technical issues during manufacturing, delivering and commissioning until successfully hand over to customer. Cooperate with internal development and project management team if needed
# Market Research: Stay informed about market trends, competitor offerings, and customer feedback. Generate ideas for product and service improvement and innovation based on market trends and customer inputs
At least 2 years work experience in US ESS market
# Previous work experience as an AE or SE of ESS market is advantageous
# Knowledge of US ESS projects development requirements is advantageous
# Exceptional customer service and interpersonal skills
# Excellent market and competitor analysis abilities
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